Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and yes our work is our livelihood, we only provide quality service for our customers so therefore we love our staff and look after them. Every body wins that way.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Mike slipped into removals in 1995 after doing smaller local deliveries around the area.. A natural step he said, and he still loves it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We moved a couple into our storage after things had gone pear shaped in their life, they were super stressed, but we worked with them sorted all their belongings out, finally the day came we moved them into their new home.. they came in with choccy's flowers and Whisky to say Thankyou to us

Question 4

What do you like most about your job?

Accepted Answer

When i get customers ringing me up saying they are thankful for the team that helped them and even made them smile and took away some of the stress on the day.... Brilliant

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been doing this for ? Do you have the correct products to move my home items safely ? Are you insured ? What happens if my settelment goes sideways ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

People ask how much to move our house... I say: Every HOME is different, let us give you a free estimate and you give you idea on that..

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been doing this since 1995... and still in business, that is a testament to our reliabilty and trustworthness.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

All homes are different, so therefore we prefer to give our prospective customers a FREE NO OBLIGATION in home estimate. If you are in the Mandurah, Rockingham or surrounding suburbs, we like to make a time that suits you and after hours is no problem we also offer a senior’s  rate.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Property access is always needed the amount of rooms if there are any spa's or pool tables if there is any shed gear to be moved as well.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have all your packed boxes taped shut so they can be stacked on top of each other. Garden tools can be taped together in bundles so they can be picked up quick and easy have your beds dismantled and if you have slats tape them together

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Oneflare customers who book in the month of November and December will have to opportunity to win a voucher from Sunbreakers Restraunt to the value of $150. We will draw the winner randomly on December the 31st..

Question 12

What makes your pricing competitive?

Accepted Answer

We know times are tough so we keep our Saturday's at the same rate as the week and keep costs affordabile so everyone can have the opportunity for a stress free move.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge by the hour but do prefer to give our customers a free no obligation estimate, this is a much better guide especially when budgeting.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer a variety of options to choose from, pre-pack, un-pack, long haul moves, and storage for short and long terms available, in secure premises, we are not self-storage so no one can but us can get to your treasured possessions.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Port Mandurah Removals is Mandurah's oldest removal company. Operational since 1995 we have many years’ experience of moving people just you.

Port Mandurah Removals & Storage

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