Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, We are fully insured business with full guarantee in place for all work we carried out in accordance with the professional standards and applicable code of conduct issued by the relevant authorities including Tax Practitioner Board and CPA Australia.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

Not Applicable

Question 3

How did you decide to get into your line of work?

Accepted Answer

We have gained professional qualifications and experience over the years. We are passionate about what we do for our clients. We enjoyed helping clients finding Accounting and Tax solutions that meet their specific needs. We have number of years of experience and love to help our clients with the experience gained over the years.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

Our favourite stories involve people seeking help with five or more years of outstanding tax returns to lodge. At the end of the day we make the whole process so easy and they walk away feeling comfortable that their tax affairs are in good hands. We have helped many business saving significant amount of GST and income tax legally by offering up to date professional advice and structuring their tax affairs accordingly.

Question 5

What do you like most about your job?

Accepted Answer

We loved dealing with wide variety of clients all over Australia. We enjoyed helping our client ensuring they achieve best possible tax position and don't pay any more tax than they should have to. We provide invaluable advice to our clients helping them to grow their businesses while sharing our knowledge and wealth of experience gained over the years.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

A prospective client must confirm whether the Accountant they are dealing with is licenced and registered with Tax Practitioner Board of Australia. Being a member of professional association such as CA Australia or CPA Australia offers additional value to clients.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our clients concerned about how to save or minimise their taxes . Most definitely we can and how much will depend on each client circumstances. This is where we offer first 30 min free consultation to have a quick review of your situation and to provide you with upfront and honest opinion and how best we can help. Also when we ascertain your situation with all the available information on hand, we offer fixed price quote for your job.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our practice is abide by code of professional conduct as required by CPA Australia and New Zealand as well as Tax Practitioner Board. Our focus is always on providing quality business services and building long term sustainable relationships with our clients. Our motto is client satisfaction and we always focused on keeping our clients happy by providing exceptional professional services while maintaining the highest levels of integrity and professionalism.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

We are always committed to excellence and exceed client expectations through pro-active advice and innovation. We are fully qualified member of CPA Australia and Registered Tax Practitioner. We have quick turnaround of jobs in most efficient and cost effective manner. Our approach is proactive and we serviced clients from wide variety of industries. We take great pride in making sure our clients are happy and the work we deliver is to highest professional standards.  Our focus is always you and your business.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide a quote, we need to understand the nature and scope of work involved. We need to know the structure (sole trader, partnership, company, trust or SMSF) from where client is running its business. For business clients, we need to know if they already have bookkeeper in place who have completed bank reconciliation until 30 June 20XX as well as the accuracy of of record keeping. Also, we need to know how many years of lodgements (including income tax m BAS and FBT returns) are outstanding.   In short we expect to learn as much as possible about the client situation during the initial meeting and to understand their expectations. We then offer fixed fee quote based on all the information we have on hand.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For Individuals clients - Ensuring you keep the records of all receipts and (if possible) summarised everything on an excel spreadsheets.   For Business clients - Ensuring you subscribe to cloud based software making sure it supports automatic bank feeds for keeping the record of your business income and expenses including GST. We can assist clients (including offering training) and help them setting up software including chart of accounts and tax codes. This could potentially achieve significant amount of time and cost savings.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer first 30 min free consultation to discuss your expectations and assessing your situation as to how best we can minimise your taxes legally. We run these meetings either phone, zoom and / or face to face.

Question 13

What makes your pricing competitive?

Accepted Answer

We run a small practice servicing small to medium businesses all over Australia. Our overheads are lower as compared to other businesses. We pass on these savings to our clients in the form of lower fees. Our fees are very reasonable and competitive compared to other firms. Yet we maintained the same excellence and professionalism in our services.

Question 14

How do you normally charge for your service?

Accepted Answer

We always endeavour to provide fixed fee quote for our services by understanding the nature and scope of the work involved. This means that if we quote you a price up front we don't change our price and there are no surprises. This ensures peace of mind and satisfaction to each client we serviced.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Areas we specialises in -  - Annual Financial Statements - Income Tax Returns – Individuals, Partnerships, Companies, Trust & SMSF - Business Activity Statements Returns (BAS) - Incorporation of Business Structure – Companies, Trust & SMSF - ABN, TFN, GST, FBT and PAYGW Registration

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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Prime Accounting & Tax Solutions Verified Business

Business contact details

Opening hours

Business description

Accepted payment methods

Services

Qualifications

Add your review

Reviews (12)

Portfolio (5)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Browse tax accountants by suburb

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About OneflareDownward Chevron

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