Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. Prime Route Express is fully insured with $10 million Public Liability insurance. We take care with every job and treat your items like our own. While moving always involves handling and transport, we work to prevent issues through protective packing, secure loading, and careful placement. If something isn’t right, we’ll act quickly to resolve it professionally.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We don’t require customers to share their vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow sensible hygiene and safety practices, including:  Regular hand hygiene and optional mask use if requested  Staying home if unwell  Sanitising high-touch areas in the vehicle as needed  Respecting customer preferences around spacing and contact

Question 4

How did you decide to get into your line of work?

Accepted Answer

We saw a gap for movers who are punctual, careful, and easy to deal with—especially for customers who need reliable timing and respectful service inside homes. Prime Route Express was built to deliver professional moving support without the usual headaches.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A standout job was helping a property decorator with a tight staging deadline—multiple pickups, fragile items, and a strict install window. We coordinated the run, delivered on time, and placed everything exactly where it needed to go so the home was ready for photos and opens.

Question 6

What do you like most about your job?

Accepted Answer

Making a stressful day feel simple. We love seeing customers relax once they realise their items are being handled properly and the job is running to plan.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask:  Are you insured, and what does it cover?  What’s included in the price (truck size, crew, equipment, stairs, travel time)?  How do you protect fragile items and furniture?  Will you arrive within a time window and provide updates?  Do you have experience with apartments, tight access, or staging installs?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Can you do same-day or short-notice jobs? A: If we have availability, yes—we’ll confirm quickly and give a clear time window.  Q: Do you do small moves or single items? A: Yes. We do everything from single-item deliveries to full moves.  Q: How do you protect my items? A: We use blankets, straps, careful loading methods, and secure tie-down points.  Q: Can you do multiple stops? A: Absolutely—multi-stop runs are one of our specialties.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We’re reliable because we keep it simple:  Clear communication  Upfront pricing and inclusions  On-time service with updates  Respectful handling inside homes  We treat every item like it’s our own

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Prime Route Express is a great choice if you want:  Punctual, organised service  Careful handling of furniture and fragile décor  Flexible moving options (small jobs, multi-stops, staging support)  Friendly, professional service you can trust in your home

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To quote accurately, we typically need:  Pickup and drop-off suburbs/addresses  Date and preferred time window  Item list (or photos) and approximate quantity  Stairs/lifts/parking/access notes at both locations  Any fragile or oversized items  If you need 1 person or 2-person crew support

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be ready to load: have items packed and boxed before arrival.  Clear access: reserve parking and ensure easy entry (keys, lift bookings, gate codes).  Declutter first: fewer items means less time and a smaller vehicle/crew.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes — Oneflare Intro Offer:  10% off the first booking or one free extra stop on the same run (within a reasonable distance). (Offer subject to availability and job size.)

Question 14

What makes your pricing competitive?

Accepted Answer

We keep pricing fair by working efficiently, planning runs well, and being transparent about what’s included—so customers don’t get hit with unexpected add-ons.

Question 15

How do you normally charge for your service?

Accepted Answer

We generally charge based on:  Hourly rate (with a minimum booking) for moves and loading/unloading support, or  A fixed price for straightforward deliveries/single items when details are clear.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes — we specialise in:  Furniture and careful home moves  Multi-stop pickup/drop-off runs  Property decorator/stylist logistics (staging installs, pack-downs, storage runs)  Transport of fragile décor items (mirrors, artwork, lamps, glass, ceramics)

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We bring strong hands-on experience in:  Safe lifting and load security  Protective packing and careful handling of fragile items  Efficient moving processes (time management and route planning)  Customer service and clear communication We also operate with a safety-first mindset and professional standards on every job.

Prime Route Express

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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Prime Route Express Verified Business

Business contact details

Opening hours

Business description

Accepted payment methods

Browse removalist experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Prime Route Express