Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We 100% guarantee our workmanship with a lifetime warranty, all our provided products hold manufacturer's warranties through our Perth based supplier, Electrical Distributors Kelmscott WA.

Question 2

What do you like most about your job?

Accepted Answer

Learning about new technology being introduced to the electrical market. We buy the new devices and test them ourselves before selling them to our loyal customers.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being in the security industry, I have police clearance to a security agent level meaning full background checks in Australia and New Zealand as well as 3x character references. Just check out my Facebook reviews, many customers mention they choose to use my services due to reliability and honesty.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

The aim with my company has always been to provide the best quality installation with superior service backed with after sales support. Using quality components is a big part of that.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The basics -The type of job you are requesting -Single story home or twin story -Accessible roof space -Tile or tin roof There are many other variables depending on the job requested, just send a message and we can let you know.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

-Providing accurate details of what you have requested -Providing photos are a great help where the job can be hard to explain -Preparing the work area for us so we don't have to move your valuable belongings when we arrive.

Question 7

What makes your pricing competitive?

Accepted Answer

I compete on workmanship and quality, for this reason some of my pricing may be higher then that of my competitors due to more expensive components, more time on the job and covering an all inclusive warranty for my customers with after sales support - As with any industry or product, you get what you pay for.

Question 8

How do you normally charge for your service?

Accepted Answer

Many of my services are a set price calculated from labour on the job + material expenses. CCTV and alarm system jobs can be accurately quoted, some electrical renovation jobs may be hourly if the customer is unaware of the scope of the works.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialising in the latest security and electrical technology - any new electrical or security product released I will be the first to order and try on my own property. You have to keep updated with the latest products and have to use the products yourself before you can honestly sell them to a customer. This means I have ample experience in all products I supply, I also write blogs on the new security and electrical equipment released.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

14 years in the commercial and domestic security and electrical industry. I have always been in charge of face to face customer interactions when working for other companies through the years due to my customer service skills.

Protec Security and Electrical

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