Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have Professional Indemnity Insurance over and above the CPA minimum requirement.  We guarantee all our work.  We have structured client feedback we receive and on consulting jobs we have a mutual agreement that both parties will committ to the success of the consulting engagement.  We guarantee that clients will achieve the results we set or they can terminate the engagement at any time.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Having a passion for helping clients achieve their financial goals, and wanting to take on a role as their trusted adviser.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Through our consulting expertise, we have assisted a client (Transport company) turn their bsuiness around in the past 12 months from a $30,000 loss to a $105,000 profit.  We have implemented systems and procedures created efficiencies and capacity to take on more profitable work

Question 4

What do you like most about your job?

Accepted Answer

Helping clients achieve their own personal and business goals.  Helping them: - Legally minimize taxation - Increase profits and earnings - Reduce operating costs and expenses - Build and protect their wealth    These are the best results for clients and when they achieve them, it makes my job very rewarding and fulfilling as then I know I have become their ;trusted adviser'.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How can you help me grow my business? What services do you provide to help me to grow my business?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q - Can you assist me with my cashflow? A - Lets do an assessment of your business over the past 3 years to analyse the trends and where your cash has/is going.  Lets analyse the trends a little closer................(i.e. sales/expenses/debtors/creditors)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our Mission  Every day we assist our clients to achieve greater success by helping them to move from where they are now to where they want to be, by helping them to:  Legally minimize taxation   Increase profits and earnings   Reduce operating costs and expenses   Build and protect their wealth    Our Vision  Our vision is to be our clients’ trusted adviser and recognised as playing a key role in assisting them to achieve their financial goals.    Our Values  Integrity  Accountability  Commerciality  Professionalism  Innovation  Fun    Our positioning statement of Growing your wealth together captures our mission and we pride ourselves on our reputation for delivering quality service and advice. In an age of increasing financial complexity we have responded to the needs of our clients and now offer a complete range of accounting, taxation, business advisory and financial services.  As a progressive firm we continually adopt the latest technology and systems and aim to support our clients in creating efficiencies in their accounting and reporting cycle. We believe in supporting our clients and their business every step of the way and for our larger clients we even provide CFO services and regular ‘board room’ style meetings to explain how their business is performing and benchmark them against their competitors.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

PWK Accounting Group is more than just an accounting practice. We offer a full range of services to help your business reach its goals.  PWK Accounting Group is a highly innovative accounting firm, passionate about helping you grow your business, your profits and your personal wealth. We believe small business owners want more than just tax returns and compliance from their accountant and we certainly do a lot more than just ‘keep the score’.  Our Mission  Every day we assist our clients to achieve greater success by helping them to move from where they are now to where they want to be, by helping them to:  Legally minimize taxation   Increase profits and earnings   Reduce operating costs and expenses   Build and protect their wealth    Our Mission  Every day we assist our clients to achieve greater success by helping them to move from where they are now to where they want to be, by helping them to:  Legally minimize taxation   Increase profits and earnings   Reduce operating costs and expenses   Build and protect their wealth    Our Vision  Our vision is to be our clients’ trusted adviser and recognised as playing a key role in assisting them to achieve their financial goals.    Our Mission  Every day we assist our clients to achieve greater success by helping them to move from where they are now to where they want to be, by helping them to:  Legally minimize taxation   Increase profits and earnings   Reduce operating costs and expenses   Build and protect their wealth    Our Vision  Our vision is to be our clients’ trusted adviser and recognised as playing a key role in assisting them to achieve their financial goals.    Our Values  Integrity  Accountability  Commerciality  Professionalism  Innovation  Fun    Our positioning statement of Growing your wealth together captures our mission and we pride ourselves on our reputation for delivering quality service and advice. In an age of increasing financial complexity we have responded to the needs of our clients and now offer a complete range of accounting, taxation, business advisory and financial services.  As a progressive firm we continually adopt the latest technology and systems and aim to support our clients in creating efficiencies in their accounting and reporting cycle. We believe in supporting our clients and their business every step of the way and for our larger clients we even provide CFO services and regular ‘board room’ style meetings to explain how their business is performing and benchmark them against their competitors.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Their business background - Their goals for the next 3 years - What they are looking for in an accountant/advisor - The type of assistance they currently require

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Ensure their bookkeeping is up to date and accurate - Provide us with all information - Have an initial meeting before we begin the work

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free 1 hour business consultation

Question 12

What makes your pricing competitive?

Accepted Answer

All our services provide additional value to the client, such as: - 3 year business analysis, looking at trends in the business - Face to face meetings per quarter - Monthly newsletters - Social media updates on taxation and business issues

Question 13

How do you normally charge for your service?

Accepted Answer

We have a very transparent way of charging for services.  We have an agreed price with all our clients that we beleive provides value and that the client is comfortable with.  The client is advised of the fee at the beginning of the job/engagement so they can plan for it - no suprises.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tax Advisory on Companies and Trusts Business advisory and consulting Goods and Services Tax Business Structuring All taxation and business matters

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certified Practicing Accountants Members of the Taxation Institute Registered Tax Agents

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