Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured and all of our details from licensing to insurances have been listed and verified with Oneflare so that you know you are getting your plumbing repairs done by a trusted Company.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Sometimes we have had clients advise us that the price is cheaper than QPD's quotation. Often this isn't the case as some of our competition will have secret costs and from there it is actually more expensive than our quote provided. Please ensure that when you are given a quote that you ask is this the compete and full price.  Does your plumber provide Warranty on workmanship and Products ? Why is the price so cheap or expensive in comparison to other quotes that you have received?    Remember if it sounds to good to be true it usually is!

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We provide honest advice, our firms policy is to advise you of the most cost effective ways and offer the latest in technologies on the market today. Our Mission is to "provide service first." Our biggest complaint from other clients is the lack of communication with clients and clients having grumpy tradespeople at their home or workplace. We like what we do so it is easy for us to be happy and provide a quality service.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When asked for a quote, we are often contacted via phone or email with limited information. on the rare occasion this can happen, without seeing the problem at hand it is often difficult to be able to give you an exact fixed price. The Best way to get a price is by calling us and we will send someone out to inspect and either verbally or provide a written quotation.

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Currently QPD have offers on full china toilet suites that are supplied delivered and installed for half price, call us for further details as specials change from month to month.

Question 6

What makes your pricing competitive?

Accepted Answer

What makes us competitive is that with modern technologies we are able to utilize these and bring labor costs down. We can also help you by design of the plumbing works to be efficient and therefore give the price that gives QPD the competitive advantage. We have great buying power with our suppliers and can pass on this discounts to our clients. As mentioned before fixed pricing gives the client not only a benefit to know that they can budget for any expenses that may arise, another reason why Qld Plumbing and Drainage is Qld's first choice.

Question 7

How do you normally charge for your service?

Accepted Answer

Often we charge at a fixed price, fixed pricing has been a great hit with our clients because we can tailor make a price that fits in with your household or business budget.   Sometimes and unfortunately we cannot charge on a fixed price due to unforeseen circumstances, in this scenario we maybe able to give and estimate and provide on going communication.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cover all areas of plumbing which makes us the universal choice of plumber with many happy customers across the board. We thrive on pleasing our customers as this provides us with a sense of satisfaction and continuation of great work.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With Over 23 years in the industry and by doing all facets of plumbing we believe that this provides you as the customer with the best quality service at the best price to meet your needs.

Qld Plumbing And Drainage

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