Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As we are registered in Queensland, we are licensed with the QBCC and all our work comes with a $5,000,000 professional indemnity insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love dealing with people and this type of work lets me do something that I love to do, no day is a chore.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Every customer story that I have is my favorite one, as it means we have delivered a high quality service not only with the office staff but with the inspector as well.

Question 4

What do you like most about your job?

Accepted Answer

As the Operations Manager, I love developing the knowledge of the office staff to deliver a quality service to every single client that we speak to.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A question that we get asked is are you always available to answer questions, we as a company, are open 7 days a week so always available to speak to you.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We care about our clients and are happy to answer any questions that you may have, let one of our highly knowledgeable concierge call you to alleviate any fears that you may have.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All our inspectors are trained and have continuous training to ensure that we always work to a high standard, with the report being reviewed by our head office, before it is sent to you.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

As a company that started using Trustpilot in 2019, we have currently over 670 5 star reviews from satisfied customers, that is without our Google and Facebook reviews, check out our website to read some comments from our happy customers.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What we need is the address of the property, so we can provide you with an accurate quote over the phone and not just an estimate.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We will make the arrangements with the Realto for you, which will safe you time. If the house is occupied, make sure all areas are accessible so you do not have extra cost for a re-inspection. No need to take time off work as our inspectors are contactable.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

When contacted by one or Rapid Building Inspections Concierge, mention the code OneFlare20 to ensure that you have $20 taken off the cost of your inspection.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to the fact that we pricematch any quote as long as you send it to us by email.

Question 13

How do you normally charge for your service?

Accepted Answer

There are many ways to pay, either cash in person to the Inspector, over the phone to one of our Front of House team or by bank transfer with payment made before the report is sent out.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can send an industry recognized RBI expert to inspect the property. They will zero in on any potentially expensive problems or, fingers crossed, provide a concise report that shows the property is sound.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We train all our inspectors up to QBCC standards, no matter what state they are in, so you can be assured of a high level of inspection,

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