Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we do guarantee our work even with full termite treatments and we are fully insured with Rapid Solutions located in Newcastle.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Strange you may think but I allways wanted to be a vet when I was a child, but when I moved to Australia 32 years ago from the UK I was instantly hooked on the Australian insect and wildlife . I saw a job advertised with the old original WA Flick and that was me happy ever since.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have so many to tell I could be here all day typing! If anyone is interested in a story I could drum one up on the day!

Question 4

What do you like most about your job?

Accepted Answer

Helping people to resolve there problems there and then and building a service relationship into the future which they are very pleased with, l have customers going back 30 years and i am just as proud to be servicing them now as I was when we first met.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the trades person experienced as well as qualified to carry out the type of work you require, is he or she helpful and polite and can they provide evidence of current insurance?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are there any risks to my familly and pets during or after a pest treatment has been carried out. Depending what type of treatment would be used the answer is allways given HONESTLY.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a husband and wife team that pride our selves with good customer service, reliability and excellent work ethics.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a husband and wife team with OVER 30 YEARS OF PEST EXPERIANCE totally committed to quality and customer service allways trying to go the extra yard! We dont claim to be the cheapest or dearest but provide true value for money. We are a true believer that you BUY CHEAP YOU GET CHEAP!Thank you

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In as much detail as possible the type of pests you have as well as where they might be, for example are they in the house!or out side or both? And of course the general suburb where our services will be required.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By combining one type of job with another, for example booking your anual termite inspection with you generel pest treatment.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you think we are not reasonable but would like our services please give us a call and we will surely come to an agreement.

Question 12

What makes your pricing competitive?

Accepted Answer

TRUE VALUE FOR MONEY, simple as that! We really do work hard and of course only by the best and safest products for our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

By the type of work required, we do not charge for travel normally but have done in the past for termite work in Brisbane and Saphire in QLD. We have regular clients in Mossman, Gressford,Scone and Nelson Bay to name a few and there is no travel fee.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes the hardest of them all TERMITES. In all honesty it took me at least 10 years before I began to start understanding there secretive world of stealthy hide and seek. I have invested allot of money in technology using thermal imaging and radar to aid in detection and treatment for this DESTRUCTOR

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I did not get my licence on line completing a 6 month course you cant fail! I attended tafe one day a week for 12 months while undergoing on the job practical training at the same time and I passed both health and safety and general pest management including termites with DISTINCTION.

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