Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and the quality of our work is guaranteed. We are fully transparent and provide details work reports and a dynamic analytics data portal. Unfortunately no-one can guarantee to obtain a ranking position in Google - if they do they are providing this falsely to gain the work.

Question 2

What do you like most about your job?

Accepted Answer

The most rewarding part of working with our clients is seeing them gain a stack of new customers from the marketing campaigns that we implement for them.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

For Website Design: Say that you don't want a mobile responsive website - can you build one of these for me. If the company says yes it shows they are out of touch. There answer should be "We only build Mobile Responsive Websites".

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Can you guarantee us a first page ranking in Google? A: The answer is no - in fact No one can guarantee this - if they do it is a false guarantee to get your business. We are open and honest, and will always do our best to achieve the best results possible for you.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are an Australian Owned and Operated Business with over 20 years of experience in the Marketing and Online Space. Customer satisfaction is our no 1 priority.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Redback Web Solutions is a full service Digital Marketing Agency with Offices in Brisbane, on the Gold coast and in Auckland. Unlike many digital agencies, we do not outsource our work to other countries such as India for cheap labour and low cost results. Our design and fulfilment team operate in our Australian Offices, and you deal 100% with a local campaign manager. Redback Web Solutions is the only digital agency to be endorsed by the Small Business Association of Australia

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote we need to fully understand the scope of the work involved. If it is a website build, we need to know what you need the site to achieve. If it is a marketing campaign, we need to know what you would like to achieve from the campaign

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have a good understanding of your business goals 2. Know your target market inside out 3. Understand what you want the customer to do when they visit your website

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will provide One Flare Customers a No-Obligation Free Marketing Consultation and Strategy Session where we will research your market and provide a cost effective strategy for your business to generate new customers.

Question 10

What makes your pricing competitive?

Accepted Answer

We provide value for money packages. Our expert analysts provide a strategy that is designed to get results irrespective of your budget

Question 11

How do you normally charge for your service?

Accepted Answer

Services are charged as a once only fee for design jobs and charged as either a once only fee or an ongoing fee for marketing campaigns

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Website Development Online Marketing Social Media Management Search Engine Optimisation Video Production Reputation Management

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team includes professional website designers and developers, graphic artists, photographers, marketing strategists and analysts, social media experts, video producers, search engine gurus and generally a bunch of great people. We always strive for 100% customer satisfaction

Redback Web Solutions

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