Refined It

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Refined IT are specialists in the design and implementation of IT Infrastructure and Web Design Services suited for Small and M...

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Frequently Asked Questions

  • Why should a customer hire you over another service provider?

    Refined IT are dedicated to providing our customers a personal IT service. To us, you are not just a number or just another client. We know you by your first name and aim to explain our often complex IT solutions in layman terms. Best of all we enjoy educating our clients as it is for the benefit of both parties that you are fully aware of all aspects of your IT network. We have 27 years combined experience spread over both IT network infrastructure and online web based technologies and will not charge unless the issue is fixed.

  • How do you normally charge for your service?

    Refined IT have a number of pricing models available and each of the models relevance to you depend on the nature of your business and your requirements for IT support services. We have happy clients on an all-inclusive pricing model which enables them to use as much support as required (large clients), we also have happy clients on a standard hourly rate non-contract basis (smaller clients). The decision is completely up to you however we would like to advise you that the first step prior to any pricing decision should involve an IT network audit. The audit will often highlight any aspects of your current IT system which are critical and can be quoted for repair.

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