Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with IT Professional Indemnity insurance as well as Public liability insurance. We only hire consultants with tertiary education and after a minimum of 1 year hands on experience working with computers as trainees. If our solution doesn't work there is 100% money back guarantee

Question 2

How did you decide to get into your line of work?

Accepted Answer

I used to be a concert pianist until I decided to come to Australia in 2003 and computing was my hobby since I was 12 years old. While studying English and passing IELTS tests I fixed a few computer systems. Our teacher suggested to go and study computing :)  I decided to swap one keyboard to another and got my Masters degree in 2008 (Computer Science / Security)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Mary called us on Saturday evening. Her flight was booked for Monday morning to go to California to present in front of a big audience. Memory stick snapped the moment she removed it from a PC that stopped working.. Someone from our team was in the office on Sunday morning to make her happy again!

Question 4

What do you like most about your job?

Accepted Answer

We love dealing with people. They are all different. Some are painful computer killers (the ones that think they know it all :)), some are innocent and pure and just want it to work. Some old, some very young. Students who dream to go to US to study, seniors who just want to talk to their relatives. They are our family

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

When was the last time the technician set the exam? What are their formal qualifications? Do they have a Senior person to help if they struggle to find a problem? Check their people skills based on references from other clients

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why does it break? I just purchased this computer 2 years ago from Harvey Norman and it stopped working.  It worked just yesterday...  Our answer: Everything made in this world, the same as world itself, breaks without maintenance.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Customers are our best referral. On average we get 2 referrals from one client in a year. The system doesn't let us track referrals after the first year. But we are working on it :)

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

More than 5000 locals have been coming back for 7 years now to seek help and professional advice. We rescue computers saving you time and money by suggesting the most cost effective solution. In fact we only want you to come and see us to chat about what's new in technology world over a cuppa :)

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Free consultation is available to investigate the issue with the system. If you run a business our consultants will do a free assessment at your office. For more info go to our business support page www.leadingit.com.au

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

How old is your computer? If older than 7 years everything you do to fix it might be a waste of money. Check your backup today. Turn the computer off, go to another computer and try to find information that is critical for you using the backup you have.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Every customer who purchase a new computer, laptop or anything in excess of $400 using this online service will receive a bottle of white, red or sparkling wine from Lamonts

Question 12

What makes your pricing competitive?

Accepted Answer

We have done an extensive research among our competitors with similar qualifications and skills. Most of our clients have never looked elsewhere for advice and didn't check our rates which may indicate that they in fact loved us so much that they didn't need to compare us with others.

Question 13

How do you normally charge for your service?

Accepted Answer

Initial diagnostic is free if client decides to proceed with what's required for the repairs. Otherwise, the diagnostic fee is $77. We charge less when customers bring their computers in and $15 more if onsite visit is required. We only charge $49 for remote session (30 minutes session)

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Computer Design, Support and Service: Toshiba, Hewlett-Packard, Lenovo, Sony;  Apple Macs: iMac Screen repairs, upgrade to SSD, memory upgrade;  Web Design and Hosting.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Microsoft Certified Professionals,  Apple Certified Technicians,  VMWare Certified,  Cisco Certified Professionals,   12 years experience working with and among people achieving Special Customer Service Award in the industry. :)

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