Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, our practice is an insured business that is covered by our professional indemnity insurance. This means we guarantee our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Being an accountant is family "legacy" and career ambition from the teenage year. My late uncle was a very dedicated accountant and has been my inspiration and role model.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It is real joy to have successfully objected to the ATO's default assessments for 2 years that could have otherwise costed a couple's business entity in excess $130K in tax, penalty and interest amounts. The objection to the assessments was allowed in full. Not to mention saving tax for many legally.

Question 4

What do you like most about your job?

Accepted Answer

What I like most about my job is the ability to connect with and help people from all walks of life. Providing the solutions and resolving clients issues give me joy and satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the professional adequately qualified and trained in the relevant field? Is he/she proactive in getting the work done and issues resolved?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why my tax refund is lower this compared to last year? Your refund sourced from what you have paid in tax during the year. The lesser refund can mean you have lesser allowable deductions or if the allowable deductions are similar as compared to previous year, this could mean your income is lower.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We uphold quality attributes that prescribe what a good “professional accountant” is or shall I say strategic business advisor/ partner to our clients. We take our clients very seriously. Technically sound, professionalism and acting in clients best interest are some of many attributes we uphold.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Unlike typical accounting practice, as a boutique firm, Richway Business Advice offers the most accessible, personable and personalized service with the help of the latest communication technology.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Everyone circumstances are different and things required will vary, so it is important we have a quick chat so you understand the information and documents we may require from you to do your job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To minimise cost and ensure quality work, it is advisable that you organize, collate and present your information and records in a orderly fashion. Of course we can advise exactly what you need after our initial consultation or discussion via phone or email.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We do not compete on price but appropriate advice and quality work. However, we offer 50% discount if you also introduce a friend or relative.

Question 12

What makes your pricing competitive?

Accepted Answer

Because Richway Business Advice serves mostly online national client base using technology, we have relatively lower overheads and therefore can reflect this in our pricing.

Question 13

How do you normally charge for your service?

Accepted Answer

As experienced operator, we know how much a job is worth and should be charged. Typical compliance work such as tax return preparation will be charged at a fixed quote based on information provided. Other business consultation work will be charged based on time spent and predetermined hourly rate.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Johnson has specialized qualification and training in tax, financial reporting, SMSF audit and advisory and other special purpose financial reporting and statutory audits.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Johnson has more than 20 years chartered accounting experience and is suitably qualified and regularly trained to provide specialised tax and other business services. Johnson has specialized qualification and training in tax, financial reporting, SMSF audit and advisory and other statutory audits.

Richway Business Advice

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