Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As we are only a small business we currently are not an insured business and we definitely guarantee our work with backing ourselves with a no fix no charge promise or we will continue to work with the issue until our customer is completely 200% happy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We decided to get into this line of work purely because its what we love doing, and who can honestly say they look forward to returning back to work the next day ?

Question 3

What do you like most about your job?

Accepted Answer

We like our job so much that we don't even look at it as  a job but more of a hobby, we love everything about computers and can't wait to be able to see our customers smile and to know that we have fixed or updated our customers bread & butter or their pride and joy.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

we most commonly get asked if we provide just a computer or laptop cleaning service - to just make their computer or laptop run a little quicker without actually deleting any files on the hard drive.  And our answer is "we certainly do, it's a fairly quick service that usually doesn't take any longer than an hour (depending on the computer or laptop).

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We provide local pick-up & drop off services, we also provide after hours services (for ones with a busy lifestyle or work full-time). we have very competitive prices & can usually do same day service.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things we need to know before we can provide an accurate quote would consist of :  What the problem is - What effects is the problem causing & any detailed information like; it only happens when you do certain things - to help workout or confirm what the problem is.  Where abouts your office or home is located.  And any other services or add-ons you may require.  Also what hardware you would like or need.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Firstly we believe you save money before any work is commenced simply by just choosing Right Click Computers.  You can also save money by mentioning the oneflare advert when making your booking for a free upgrade of all drivers and program updates.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will give a special offer to update all drivers and programs free of charge if you use our pick-up & drop-off service if you mention the oneflare advert when making your booking.

Question 9

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to we are a small business and a family owned & run business and that we will usually match or better other any other quote you may have received.

Question 10

How do you normally charge for your service?

Accepted Answer

We unfortunately only have cash facilities available.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our particular aspect of Right Click Computers is mainly personal computer & laptop repairs & upgrades but we do provide a much larger range of services including repairing and setting up networks, creating a web-site for your business, cleaning up computers & much more.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All computer technicians at Right Click Computers have had many years of computer experience & have a very broad knowledge & understanding of personal computers & laptops.

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