Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee our work. And any issues come back to us and we rectify them at no extra cost. We are that confident in the quality of our services and products and offer the same level of guarantee no matter what size business.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I made the decision because I was no longer happy in my previous role. I felt I needed more challenges and a chance to grow academically. I wanted to make sure that my contribution was appreciated and had a positive effect.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Provided full IR support to US based company ISCO Industries. It was a pleasure to deal with such a diverse, growing and passionate company while they expanded their operations here in Australia. Gave me a great insight into US employment law and HR processes.

Question 4

What do you like most about your job?

Accepted Answer

The flexibility to spend time with my family. The daily challenges. The fast paced nature of my industry. The constant debate with my peers. And most of all, hearing a client thank me for helping them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask them about their experience. Where have they worked. Who for. Why did they leave. What value can they add to your business if you were to hire them. If a consultant can't tell you straight away what value he/she can add. Then they aren't serious about growing their own business, let alone assisting you with yours.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why should I hire you? Because I know what it takes to run a business, I know exactly what I need to do to add value to your business. I want to grow my business and yours, so you need a specialist to do that.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have a network of consultants around the country who pride themselves not only on their work, but also realise that i require a high standard if they are representing my business. I fully understand the need for strict confidentiality in my profession, and go to great lengths to ensure that confidentiality is maintained at all times.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I provide practical, on the ground solutions to day to day Industrial Relations issues. I make it my priority to add value and expertise to your business, at an affordable price that ensures you keep coming back to me.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The exact requirements of the client. Enterprise Agreement, IR Training, HR support, Audit etc. We have a comprehensive assessment of the clients needs, at a no obligation free consultation.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

All work we undertake is quoted in full before we start. We offer flexible payment arrangements, and discounts if they pay in full by the invoice due date. If we underquote hours then thats our fault, not yours.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

One flare customers get a 15% discount on any product or service that Rivercity Consulting provides. In addition, if One Flare customer signs up to a membership support package, they will get the Gold Package at the Silver Price.

Question 12

What makes your pricing competitive?

Accepted Answer

I positioned myself below the average rate of Law firms and other larger consultancy practices. I did this because I wanted to make sure that every got the help they need and deserve, without the overheads and unrealistic costs of the larger firms.

Question 13

How do you normally charge for your service?

Accepted Answer

I charge a flat hourly rate, flat day rate, Small business membership rate and also negotiated long term rate (over 1 month duration). Its through this varied pricing strategy that I ensure that no matter how big or small your business is, you can find affordable help without compromising quality.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialising purely in Industrial Relations and Generalist HR support. I also established the only Union Relationship Management course in the country that is designed to teach you how to use the very same techniques that unions use, but to the benefit of your business.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have had over 10 years experience in Industrial Relations both as a employee advocate, now an employer advocate. Its these skills that separate me from other practitioners. I can see both sides of the coin and make quick tactical decisions.

Rivercity Consulting

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