Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and provide accurate work based on the information provided by client. We will guarantee the refund will be processed within 14 working days.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I always had passion for accounting and I wanted to help small business for their accounting and taxation needs. So decided to start my own practice after working with another firm for 5 years. Our motto is " your business success is our priority".

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes.  I had a client who did not lodge their business tax return for two years because of sickness and family reasons. ATO charged them interest and penalties.  We lodged all the outstanding returns and successfully remitted the penalties / interest charged from ATO.

Question 4

What do you like most about your job?

Accepted Answer

We like to help individuals to complete their compliance work neatly and professionally. we like to see our clients succeed.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers can check if they are registered with regulatory body. Also check if they are fully qualified , experienced and insured. We are registered tax agent, Full member of IPA and Tax and Super Australia

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our customers ask about tax saving tips and tax planning. Answers vary for each individuals. But we offer free 20 min consultation with each tax return.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Don't take it from us, see our feedback and reviews on Google, facebook and Oneflare. We always act honestly and professionally for clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are team of experienced accountants with many years of experience in tax, Bookkeeping and small business accounting. We will help you to save on tax in your business. We will not miss a single deduction for individuals so they can get bigger refund.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

All sources of income and expenses and business industry. Financial Statements from your bookkeeping software. If you use XERO then you can invite us into the file as an adviser. If you are individual, make sure you have all the group certificates from your employers (Total income) and expenses related to your business/job. We can complete this work online or over the phone. We conveniently located at Cranbourne and Chadstone. We highly recommend to book an appointment before you come.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keep clear records in excel or bookkeeping software. Respond quickly and professionally Be honest with us and Australian Taxation Office.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes. 10% discount for more than two years of returns. But they must engage us for the more than two years of work.

Question 12

What makes your pricing competitive?

Accepted Answer

We research our area and charge based on the skill and and experience required for the job. We guarentee 10% cheaper than other accounting firms in the area.

Question 13

How do you normally charge for your service?

Accepted Answer

Normally we will quote upfront but sometimes we charge per hour. Individual tax returns from $132.00 and Company Tax return $990.00

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Accountant for child care industry, Accountant for Cafe and Restaurants, Accountant for Trades, Accountant for small businesses, Accountant for Franchised business

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully qualified accountants and registered tax agent.  Xero certified partner and QuickBooks Online pro-adviser.  Tax agent Number 25320110 IPA Public Practice certificate 173128

S & H Accountants Pty Ltd

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