Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insured business, and we take pride in ensuring that our clients are protected throughout the duration of their projects. We maintain comprehensive insurance coverage, including contract works insurance tailored to each project, as well as professional indemnity (PI) and public liability (PL) insurances. For residential work, we also have builders indemnity insurance, per project.These policies provide additional security and peace of mind for our clients, demonstrating our commitment to delivering high-quality workmanship and safeguarding their interests. Additionally, we stand behind the quality of our work and offer a guarantee to ensure that our clients are satisfied with the results.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

no

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We sanitize our equipment between each site visit.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We decided to get into our line of work because we are passionate about creating beautiful and functional spaces. We believe in the transformative power of design and construction to enhance the lives of individuals and businesses alike. Our dedication to guiding clients through the process and helping them achieve the best return on investment motivates us every day. We find fulfillment in collaborating with businesses and individuals to bring their visions to life, and we are committed to delivering exceptional results that exceed expectations. Ultimately, our love for design, construction, and the opportunity to make a positive impact on our clients' lives inspired us to pursue this career path.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One common client story involves projects where our clients have limited resources and are uncertain about how to proceed. We guide them every step of the way, from finding the right space to making planning decisions, ensuring their projects stay on track and within budget. Clients often express gratitude, acknowledging that they would have been lost without our support.

Question 6

What do you like most about your job?

Accepted Answer

What I like most about my job is seeing the transformation of spaces into beautiful finished projects and witnessing the joy and satisfaction it brings to our clients. There's nothing more rewarding than knowing that our hard work and dedication have made a positive impact on someone's life or business. Seeing the smiles on our clients' faces and knowing that we've exceeded their expectations is incredibly fulfilling and motivates us to continue delivering exceptional results.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a service professional, customers should ask the following questions to ensure they choose the right person for the job: Can you provide examples of similar projects you've completed? What is your process for completing the project? Can you provide references from past clients? What is your estimated timeline and budget for the project? How do you communicate with clients throughout the project? How do you handle payments and contracts?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Commonly we walk our customers through the planning process in SA. Do they need council approval, can their project go through a private certifier, or do they need consent at all. We can answer all of these questions on a case by case basis.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've recently rebranded, and before that our businesses were separate design and build companies. Both these companies have been around for over 10 years going strong, with happy clients. We have national police checks, and pride our selves in paying all of our trades on time.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose us over other service providers because of our unparalleled national experience spanning decades. With a proven track record of successful projects across various regions, we bring a wealth of knowledge and expertise to every job. Our deep understanding of diverse markets and our commitment to excellence ensure that we deliver exceptional results tailored to each client's unique needs. When you choose us, you're choosing a trusted partner with a solid foundation of experience and a dedication to exceeding expectations

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote to a customer, it's essential to gather comprehensive information to ensure accuracy and alignment with their needs. Here are some typical things you need to know:  Project Scope: Understand the scope of work, including specific requirements, objectives, and desired outcomes.  Timing: Determine the project timeline, including any deadlines or milestones that need to be met.  Budget: Establish the client's budget constraints and financial considerations to tailor the quote accordingly.  Location: Obtain the project address to assess logistical factors, such as accessibility, site conditions, and potential travel expenses.  Project Size: Determine the scale and complexity of the project to accurately estimate the resources and effort required.  Property Ownership: Identify whether the property is owned or leased, as this may affect the scope of work and contractual arrangements.  Additional Requirements: Consider any special considerations or unique aspects of the project that may impact the quote, such as sustainability goals, regulatory requirements, or specific design preferences.  By gathering this information upfront, you can provide a detailed and customized quote that aligns with the client's expectations and ensures transparency throughout the quoting process.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Having a site measure in CAD format with accurate dimensions to supply to us. Having measurements of any pre-selected equipment or furniture ready. Having graphic design completed, and having initially investigated statutory requirements.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Discounted Initial Consultation: We offer a free initial phone consultation to Oneflare customers to discuss their project requirements and explore potential collaboration.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to several factors:  Transparent Pricing: We believe in transparency and provide clear, itemized pricing upfront, ensuring that clients understand what they are paying for without any hidden costs or surprises.  Cost-Efficient Solutions: We optimize our processes and leverage our expertise to deliver cost-efficient solutions without compromising on quality. By streamlining operations and minimizing overhead expenses, we pass on the savings to our clients.  Value-Based Pricing: We focus on delivering value to our clients by offering high-quality services tailored to their needs. Our pricing is based on the value we provide rather than arbitrary markups, ensuring that clients receive maximum return on investment.  Competitive Market Analysis: We regularly conduct market analysis to stay informed about industry trends, competitor pricing, and client preferences. This enables us to adjust our pricing strategy to remain competitive in the marketplace.  Flexible Pricing Options: We understand that every project is unique, and we offer flexible pricing options to accommodate varying budgets and requirements. Whether it's fixed-rate pricing, hourly billing, or custom packages, we work with clients to find the most suitable pricing structure for their project.  Overall, our commitment to transparency, cost-efficiency, value-based pricing, market analysis, and flexibility makes our pricing competitive and ensures that clients receive the best possible value for their investment.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge a lump sum fee for our services, which is broken down into phases for a complete turnkey service. This approach allows us to provide transparency and clarity to our clients regarding the cost structure and payment milestones throughout the project. Additionally, we provide a detailed list of inclusions and exclusions to ensure that clients have a clear understanding of what is covered by the fee and any additional costs that may arise. This method of charging enables us to deliver comprehensive solutions while providing our clients with peace of mind and financial predictability throughout the project lifecycle.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We understand the building process, and can assist you with the nitty gritty council & building requirements as well as the more design related shiny, fluffy stuff.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We bring a wealth of experience, skills, qualifications, and licenses to ensure we are the right team for the job;  Holly Rickard:  Over 25 years of experience in design and project management Diploma in Building and Construction Building & Interior Designer Licensed Builder (Commercial Fitouts & Single Story Residential) Ben Thompson:  Over 25 years of experience as a carpenter and construction manager Diploma in Building and Construction Licensed Builder (Commercial Fitouts & Single Story Residential) Our combined expertise, along with our licenses and qualifications, equip us to handle all aspects of your project with precision and professionalism.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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Business contact details

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Business description

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Browse office & commercial fitout experts by suburb

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Add your review

Reviews (4)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

The Trustee For Bright Space Trust