Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Safelube mobile mechanics are registered with VACC and all work is guaranteed . All work is recorded and customers are maintained for any future needs , support is also  offered from our office staff.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have always loved cars and being able to build and repair them, our mechanics have studies mechanical engineering and are always attending new training courses on new vehicles and technology to stay afloat with the latest vehicle diagnosis.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We received a call from a new custoner who had recently had her vehicle repaired and serviced , she had broken down and no one was able to attend to diagnose and repair her car. Our mechanic attended and was able to start her vehicle and ensure she was not stranded in the middle of a busy road and able to use her car the next day to drop off her children at school and get to work .

Question 4

What do you like most about your job?

Accepted Answer

Being able to offer professional service to our customers , customer satisfaction and feedback . The best part is helping customers and servicing their vehicles . Getting good feedback and gaining long term customers .

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you come to us ? Yes we are a mobile service , we come to you and complete work .

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are family owned business with 25 years of experience , we offer pre and post service care over the phone and ensure all customers are 100% satisfied with our workmanship.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Our staff are professional , friendly and experienced mechanics. We offer competitive quotes and standard servicing costs. We offer  site inspections to diagnose mechanical repairs required .

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the make , year and  model of the car , we need to know what the customer needs are to ensure we meet their expectations. Our mechanics will attend or diagnose over the phone to ensure all information required is obtained In a timely manner .

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customer can speak to one of our experienced mechanics to discuss problem to assist us in diagnosis . Any history of vehicle repairs . Photos are also helpful in diagnosis.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Safe lube mobile mechanics offer free site inspections , no service call fee . We diagnose and find faults over the phone and on site based on clients circumstances and needs.

Question 11

What makes your pricing competitive?

Accepted Answer

We have over 25 years experience and our mechanics have  huge experience in accurate diagnosis and all repairs come with warranty and service guaranteed . Our pricing is competitive as provide quality repairs and workmanship.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge based on hours of work and parts  , we are very competitive as have many years experience.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all car and truck repairs , from servicing to rebuilding engines. Experts in petrol and diesel vehicles.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our mechanics have over 25 years experience and have wide range of knowledge on all new and used vehicles.

Safe Lube Mobile Mechanics

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