Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

WE are an Accounting practice. As an Accountant and Tax agent we have our compliance with our professional body membership. We can guarantee our work that it meets our compliance with the Australian Taxation office

Question 2

How did you decide to get into your line of work?

Accepted Answer

It all started from my dad. He was my inspiration. I am a people person and my job as an Accountant makes me happy that I can help people with their taxation, business and other things

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a lot of good stories to tell. but what stands out at the moment is when I get a hug from a new client for helping her with her income tax return. Then come back the following day and deliver a box of chocolates and cannot stop singing praises about me.

Question 4

What do you like most about your job?

Accepted Answer

I love my job. I get to meet different people in all walks of life. I am very passionate in helping my clients with their taxation and accounting matters. The trust that we built over the years is lasting and you cannot put a dollar value towards it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

There is no right questions. Trust your instinct. Trust is a very important thing to consider. If you think you can trust this person to handle your taxation affairs then go for it.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I always get ask if I can do something to help them reduce their tax liability. or Do they get a refund? Sometimes its a challenge to explain to them that they only receive refund if they paid tax.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am a good person with good standing in the community and my church. I am honest,reliable and trustworthy. When I promise completion of work to a client I deliver it before the promise date. I keep my client up to date with the progress of the work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a certified Accountant that can provide you with exceptional professional service by understanding your needs. I have an extensive knowledge in all types of entities and industries, incorporating my 32 years of experience as an Accountant, Tax agent, Auditor and Business Advisor

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For individual return, how many payg payment summary. Do you have other investments such as shares, rental property. Any work related deductions. Are you paid motor vehicle allowance from your employer. Any other matters related to income tax return

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide all the information required. Make sure the bank reconciliation is completed if they have an accounting software. Make sure the GST/BAS returns reconciled

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

First 30 minutes business consultation is free of charge. For new business clients, one off only the first year of fees attracts a 10% discount. For individual simple income tax return no deductions $96.50 plus gst.

Question 12

What makes your pricing competitive?

Accepted Answer

I am a small business myself and I understand that money don't come easy for small business. I don't overcharge my clients in fact I help them minimize the cost

Question 13

How do you normally charge for your service?

Accepted Answer

I charge jobs on an hourly basis for business and set fee for different types of income tax return. Or as discuss and arrange with the client

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialize in small business, taxation, accounting, audits and self managed super funds. Business services such as preparing business plans, business structuring, cashflow analysis, financial analysis, budgeting and profit planning and bookkeeping in all types of industry

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a vast training and experience in different types of industries, professions and business services , business set ups from sole traders, partnerships, trust, companies and self managed super funds. I am a registered tax agent and SMSF auditor. I do audits for non profit organizations.

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