Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

At Service Brakes Tyres we are fully insured and off er a Satisfaction Guarantee on all work, we will also provide free towing within a 20k radius should a problem arise after work has been completed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

All of our technicians started this line of work because they were always good at fixing things at a young age.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We don't really tell secrets but fair to say we have had quite a few strange and funny things happen.

Question 4

What do you like most about your job?

Accepted Answer

At Service Brakes Tyres we are all car people and genuinely enjoy working on and servicing cars for a living.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is your work guaranteed? Do you use quality parts with written warranties? Are your technicians qualified? Will i have an apprentice working on my car?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you service new cars? Yes we can service new cars without voiding manufacturers warranty. I have no way of getting home?, No problem you can either wait or we will drop you home.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Service Brakes Tyres we are a family run business so you will always deal with an owner of the business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Service Brakes Tyres your vehicle is in good hands, we will never do any more work than quoted and contact you with an estimate should your vehicle require any further work, all parts replaced will be available for inspection and all work is guaranteed.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need as much detail about the car as possible, the basics are registration number and a V.I.N number at the time of booking.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

When you book your car in either online or by phone if you give us the V.I.N number we can spend the time to organise the best price.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Service Brakes Tyres if you mention Oneflare we will offer you $20 off your next minor service or 10% off your next repair.

Question 12

What makes your pricing competitive?

Accepted Answer

At Service Brakes Tyres we have a $99.00 express lube, and a $149.00 minor service and we will shop around to find the best parts price.

Question 13

How do you normally charge for your service?

Accepted Answer

At Service Brakes Tyres we have full Eftpos and credit card facilities, we also take cash and direct deposit payments.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Service Brakes Tyres we specialise in ''Service while you wait'', we can have you in and out in as little as half an hour.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All technicians have dealership backgrounds and are qualified and experienced and staff are friendly and efficient. We can also service your car while you wait.

Service Brakes Tyres

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