Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work is guaranteed - we are not happy until you are happy! We pride ourselves on our exceptional customer service and satisfaction. Testimonials available from current / previous clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Absolutely love technology and how it can be used to provide benefits to individuals and / or businesses. Passion for 'creating' and designing websites to meet individual needs.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have a returning customer who is 90 years old! He just bought himself a new laptop, which is used primarily to burn copies of CD's of his wife's piano playing. He makes CD's, CD covers, prints photos and does emailing. How fantastic - 90 years old!

Question 4

What do you like most about your job?

Accepted Answer

Being able to provide a service to benefit customers, and expand their business. Trouble shooting and resolving issues. Giving clients the best possible outcome for a great price!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your experience with this service type? Do you guarantee your work? What are all of the costs associated with this service? Are there any additional fees?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will this cost me? It depends on your needs, and services requested. A quote will (where possible) be provided, and most importantly, stuck to! No hidden fees.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Customer satisfaction guaranteed.  Superb reliability. On time, every time!  Progress reports provided on a regular basis.  Full service reports provided. We pride ourselves on reliable, trustworthy services, and guarantee all of our work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Very competitive pricing. Quality services working in with your schedule. Pick up and drop off available (charges apply). Fees are charged in half hour increments, or by 'job type'. Flexible hours.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Website Services: To provide a quote we need to know required number of website pages, design specifications, add ons required, hosting length of time, email addresses required. Computer & Device Services:To provide an accurate quote we need to know the type of device including model number, a detailed description of the issues that are being experienced, and what you would like us to do about them.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save money by completing a back up of your system prior to any work being completed. This will ensure that time (and money) is not spent on back ups being completed by us.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer Pensioner discounts and returning customer discounts. We also have a 'referrer discount' on your next service if you have referred someone to us. We also offer very competitive Website Design.

Question 12

What makes your pricing competitive?

Accepted Answer

Very competitive pricing - quotes provided if possible depending on service requested and any presenting issues. No hidden fees. Pick up and delivery service available. Pensioner and returning customer discounts.

Question 13

How do you normally charge for your service?

Accepted Answer

Websites: Quotes provided for services. Deposit required with final payment invoiced at completion. Computer & Device Services: Charges are calculated in half hour increments or by 'job type'.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer the following services: Website Design and Development Website Management and Maintenance Website Re-Design Logo Design Promotion and Marketing Packages Computer Cleaning Computer Repairs Windows Tuning Virus Removal Computer, Android, Mobile Device and Phone Set Up Program Installations Support Just ask us about any other services! Pick Up and Delivery Service Also Available (Charges Apply).

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

10 years experience. Various Training. Microsoft Certified Professional. Fast, reliable service working WITH you every step of the way. Customer service focus in all respects of service delivery.

Website Design & Development, Computer & Device Services

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