Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully licensed and insured.  We ensure you are 100% satisfied with our work before you sign off on a project and final payment is made.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The owner of Shaw Landscape Group loves being outdoor and being creative. His passion grew from knowing that his trade can change someone's emotions, that living landscapes can change the way someone sees the world.  It maybe walking down a tree lined street, laying in a park under a tree, or living life with a backyard sanctuary.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are so many great stories - the best part with any customer is when they see their new landscape for the first time.. the smiles are gold!!

Question 4

What do you like most about your job?

Accepted Answer

Being creative, transforming a lifeless space into an enjoyable space, watching the change happen, seeing happy customers, watching life grow.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The most important questions to ask are: Are they licenced? Do they have adequate insurance? What work have they done before? Do they have references?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can I do XXXXXXX? How much will that cost? When can you start? What can I do with this space??

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

For us its about doing what we say we will do when we say we will do it.  Our word is very important to the way we like to conduct ourselves. We are always on time, call if changes need to happen.  We LOVE communication.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are committed to providing a seamless client experience. We work closely with you throughout the entire project to ensure that we meet individual requirements on time and within budget. We have a reputation as experts in what we do with a professional and caring approach to our work.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What does the customer need and want?  What is the budget? What is their time frame? Are their any specific concerns?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have the site ready and accessible for construction, ie. cars moved, rubbish cleared away etc 2. Both parties being clear on what work is to be completed

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For all OneFlare customers we offer free consultation and site inspection. Adding to this, there is no charge for advise and recommendations.

Question 12

What makes your pricing competitive?

Accepted Answer

We are a small yet agile team and therefore have low overheads which means that we can offer competitive pricing to our clients for their projects.

Question 13

How do you normally charge for your service?

Accepted Answer

Our first consultation is always free.  After getting a clear understanding of what you require, we provide you with a proposal to sign off on before we commence work. The proposal shows the total cost of the project with a breakdown of labour and materials. We require an agreed deposit to get started.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in creating extraordinary outdoor spaces.  Typically we work with home owners looking to revamp or maintain their property and property developers who want to create an enjoyable and livable environment for new homeowners or install new streetscapes and parklands.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our team members are qualified landscapers and horticulturalists.  The owner, Scott Shaw, has over 20 years experience in landscaping working on residential gardens to large commercial and environmental projects.

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