Question 1

How did you decide to get into your line of work?

Accepted Answer

I worked as a detailer for Magic Car Rentals for 4 years, where I gained valuable skills. I really enjoyed the work and the job satisfaction after completing each detail. I then decided to start my own car detailing company and have been detailing cars for the past 16 years. At Shine On Car Detailers, it's all about making our customers happy and enjoying the work.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I detailed a elderly persons car and her eyes lit up when she saw their beloved family car, beaming back to life after it had not been cleaned for a while. She is now a regular customer of ours and I enjoy seeing her every 4 weeks.

Question 3

What do you like most about your job?

Accepted Answer

The best aspects of car detailing is bringing cars up that look a little tired. It's starting from scratch and then slowly improving the cars appearance to a finished detailed state. We all get great responses from our customers and the job satisfaction from that is fantastic.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always ask the operator how much experience they have had. These days there are a lot of people in the trade that have only had a couple of years exp. Make sure you get the job done right in the first place, otherwise you may be spending more money than you have too.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

If a customer has had long life polish applied to their metallic gloss coat does my car still need polishing. the answer is yes. We use a soft wax based polish, which will enhance the cars natural colour and helps to extend the life.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are all car people and get great satisfaction from the end result of detailing your car. Our company motto is: If a jobs worth doing, its worth doing properly.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We offer free scratch removal and air conditioner vent detail and deodorise. Mobile service operating 7 days a week. Prompt Service and police cleared. Discounts given for regular custom. Save up to 20% on your car detail.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The things we need to know, before we can provide you with the best priced quote is: as follows. 1) The Make of your car. 2) The Year of your car. 3) The Model of your car.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

You can save 20% by paying wit cash, invoiced at completion of job. Removing items from ashtrays, centre consoles and middle consoles compartments. Interior items removed from floor and seats.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

You can receive up to 20% off your car detail by paying with cash. all work is Invoiced at the completion of the job.

Question 11

What makes your pricing competitive?

Accepted Answer

At Shine On Car Detailers, we save you money everyday.This means you get a great price on your detail and because we price match, ensures you don't over pay.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Shine On Car Detailers, we offer many expert services. One of our most sought after, is our Resale Detail. This package has been infused with over 20 years of experience, designed to excite potential buyers in the first 5 minutes of contact. This can insure a quicker sale and higher selling price.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 Years experience in the car detailing industry.

Shine On Car Detailers

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