Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Smileys Furniture Removals has the following insurances *public liability *transit insurance We guarantee our work and take responsibility for any damages as a result of our negligence

Question 2

How did you decide to get into your line of work?

Accepted Answer

I moved to Queensland with my young family 16 years ago. The removalist that assisted with our move asked for my help; his off-sider had an accident and was unable to work. I gave him a hand and together we moved my furniture. A week later he called me again; his off-sider's illness was serious and he needed a replacement. I worked with him for 2 years before buying my first truck and started my own business

Question 3

What do you like most about your job?

Accepted Answer

New place, people and environment everyday. One day is never the same as the next. Generally people are friendly and by establishing trust and rapport the job is usually easy and fun. Add to this a great work out and I couldnt imagine doing anything else

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Does the removalist have the required insurances? What would you do if for some reason you were unavailable on the scheduled moving day? How will you ensure my furniture is protected?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. What equipment do we have to utilise? A. We have a piano trolley, fridge trolleys. dolley, furniture pads and ties

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am honest, I will tell you the truth. If i say I will do something I will do it. If something unexpected occurs then I will work around and solve it. I want repeat customers and that means I must be reliable and trustworthy

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

~competitive prices ~reliable service ~well presented and professional crew ~All furniture is protected by furniture pads and tied firmly to prevent movement and decrease risk of damages

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Contact Name, number and address 2. Suitable time for call back 3.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Pack all items that require moving prior to removalist arriving, ensure all boxes are roughly the same weighting and taped closed 2. ensure all boxes are labelled clearly; ensure you label boxes "Fragile" to decrease risk of damages 3. Dismantling furniture will save time and therefore money

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Aged and Disability Pensioners receive %10 discount

Question 11

What makes your pricing competitive?

Accepted Answer

charges include ~provision of free porta robe boxes (to hang clothing)  ~supply second hand boxes for free (requires a security deposit which is reimbursed on return of boxes) ~new boxes can be purchased available

Question 12

How do you normally charge for your service?

Accepted Answer

We generally charge an hourly rate; with a minimum of 2 hours charged. We can provide a fixed quoted amount if you prefer. Talk to us about the best financial option for your particular job We can provide a free no obligation quote by attending the premises

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can assist in all/any aspects of the moving process however we specialise in *prepacking *uplift and delivery *office relocation

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 15 years of experience within this industry. My business has been successful since conception. I am strong, courteous, patient, polite, gentle and professional. My training has been on the job although and I have completed my Certificate IV in Business

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