Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have 10 million dollars public liability and property damage insurance. My work is guaranteed for life. Any components used come with their own varying length of warranty. I choose products that are renowned and have long warranty periods.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

On a recent job the customer was very surprised with my quoted price as he had received quotes from other companies that were twice as much. He was told he needed to replace his aerial when in fact all it needed was a simple and cost effective repair. He was extremely happy with the service.

Question 3

What do you like most about your job?

Accepted Answer

My job provides many challenges and I get real satisfaction out of seeing happy customers. I enjoy providing tailored solutions to technological problems that I face.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am always on time and believe that I treat my customers fairly and the way I would like to be treated if I was the customer.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

I provide a lifetime guarantee on workmanship and only use quality components and hardware. This gives the best and longest lasting end result which will serve you for years to come.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Dwelling type is important single or double storey? Roof type tiled or corrugated? Building structure such as double brick, brick veneer or weatherboard or other. Is there any underfloor access?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

*Be sure that access to the work area is available by removing any obstacles such as furniture, plants etc.  *Describe the job in as much detail as possible and attach photos to better communicate the task at hand. *Customers can source their own materials if they wish.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Supply and Installation of a Dahua 4 Camera CCTV system. 6MP IP cameras with 4TB NVR. $1650 fully installed on a single storey dwelling with tiled roof.

Question 9

What makes your pricing competitive?

Accepted Answer

I am a sole trader so my business doesn't have large overheads such as a large company or corporation. This way I can pass the savings onto my clients.

Question 10

How do you normally charge for your service?

Accepted Answer

My charges are broken down into an hourly rate and material cost. I am very transparent and competitive with my rates.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Anything Audiovisual. Home Theatre setups, CCTV, Antennas, DATA and phone cabling. I also am adept with configuring a wide range of professional and consumer AV products.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 10 years experience in various settings within the AV industry. I have installed commercial and consumer AV equipment working for a large corporation. I have an AVIXA CTS-I accreditation as well as ACMA registration for cabling.

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