Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, my business is insured for the comfort of mind. Working with animals accidents may happen to either myself or the animal I am working with.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Dougle came to me as an aggressive dog to handle his legs and feet. Dougle is a rescue so we will never know what happened. Dougles' pet parent are dedicated, sort veterinary advice, along with following my program, 5 grooms & 6 months later, Dougle is a different dog.

Question 3

What do you like most about your job?

Accepted Answer

The happy dance the dog does at the end of the groom, you know you have done a good job

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you crate or cage Do all your dogs arrive at the same time. Do you use a hydrobath? Are you trained? Do you have extra charges at the register?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take? The first appointment takes longer while I get to know your pet 2hrs. If I finish up early I will let you know via text.  Any health problems, I need to know about to accommodate for the wellbeing of your pet.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business relies on honesty. I am trusted with peoples best friends and I do my best to ensure their pets not only look better but feel better on departure.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I make the time to take the time with your pets. I enjoy providing a low-stress environment for animals to look forward to their visits.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To help with quoting I require the size of your Dog and the coat type, a current photo can often assist. Does the coat have matts and to what extent, timeframes need to be longer in these cases?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

With pet grooming brushing at home at least once a week makes the job so much easier on your pets when it is being groomed, just like brushing your hair each day.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Multi-pet families will receive a $5.00 per pet discount! If you have been with me awhile, I do throw out some offers via text.

Question 11

What makes your pricing competitive?

Accepted Answer

My bookings are not rushed and I take my time to build up trust with your pet. Over time your pet will get to know grooming with me is fun! More for your Money!

Question 12

How do you normally charge for your service?

Accepted Answer

You can pay via square, direct debit or Cash on the day. Please call for all current prices. Individually tailored grooms are priced accordingly.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Nervous Dogs - I work to reverse whatever / whoever put the fear in your pet. This takes time &  DEDICATION from YOUR end. There will be homework for you. You will need to bring your pet in MONTHLY for table, nail, hydro-bath training.  Please understand ONE SUPPORT person only during grooms at my salon. Believe it on not, more people add anxiety.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Trained via tafe Qld - Animal Care and Dog Grooming 2019  Hydro-bathing Clipping / Scissoring  De-shed  Nails / Ear clean Brushing packages Calm / patient  All size dogs welcome including giant breeds Adjusted grooms to suit individual needs

Suburban Dog Grooming

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