Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully licensed and insured - public liability included. All work guaranteed. From simple pest treatment to termite barriers. And we offer this because we want you to trust us!

Question 2

How did you decide to get into your line of work?

Accepted Answer

After years of working in hospitality industry always away from home and the family, I decided a career change was needed. Have loved being on the road and talking to people every day. People make me passionate for what I do!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not my favourite story for them, but a gentleman thought he just had an ant problem. On inspection, we revealed that his ants were in fact termites and the nest was in his yard. We were able to locate the problem before it got out of hand, all though some repair work was necessary.

Question 4

What do you like most about your job?

Accepted Answer

That we get to provide a genuine service for all our customers! We are passionate about what we do! We are local, we get local! We want to service you as a customer, not as a number and a $.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed, do you have a QBCC, a website? What products do you use, is your work guaranteed? What is your hidden costs? To us, you ask all the questions and we can answer YES! And we will go above and beyond to answer questions relating to your treatment in the best way we can!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is it safe for my family and pets? Yes! Absolutely it is! We have family and love our pets too (be sure to check out our cute little mascot in our pics)

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our passion to give you the best product and service possible. No corner cutting, no extra cheap deals too good to be true. Those guys add extra costs at your door. We will tell you upfront what your cost will be. No hidden fees.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We only offer the best products and genuinely friendly service. Our work is guaranteed- we don't aim to be the cheapest but the best!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The area size, the type of the job. Termite treatments will depend on existing products and treatments. Always happy to give a quote where you need

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Engage us and not a under qualified cheap service. You'll only have to call them back and their work won't be guaranteed unlike ours! That's right - we do all the rest. No need to clear pantries, remove pets. All safe products used

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you mention this special discount, we will give you a 5% discount. Repeat customers 10% - that's right we want to retain you as a customer not just as a $ sign.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer discounts for multi-services and repeat business. We value your custom. We aren't just dollar signs, we want to build genuine referrer relationships with our clients

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the particular service that you are seeking the price can vary. Offer discounts for multiple services. We may not be the "cheapest", those guys use inferior product and application technique, cutting corners to leave you needing to retreat - but we will give you the best product possibl

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of timber and pest control services - fully licensed and insured, ABN/ACN and QBCC licence. I commit to provide you with the best service possible

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Years of experience in the pest control profession, fully training and licence (Cert III Pest Management and Timber Pest Inspector Licence). After working with a large well known reputable company I have decided to go out on my own and genuinely look after customers - treating them how they deserve!

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