Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is a fully licences real estate agency, we also public indemnity insurance for the business to protect all stakeholders.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Have been working in real estate for 10 years now and property management is what we have specialised in.

Question 3

What do you like most about your job?

Accepted Answer

What we love is to manage various properties, solving disputes and most of all delivering results for our investors.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

- Experience of the Property Manager  -Systems used  - Types of tradesman used

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common Question asked by most clients has always surrounded around management fees and what is covered in that fees.   Our Management Fee of 3.9% which is one of the most comparative in the market. In that we provide an all inclusive coverage

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Honesty, Transparency has always been the key principles by which we would like to deal with all matters of Property Management.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

" We take care of your property like it was our own"  Our friendly property management teams has over 50 years experience, which means we can take care of all your property management issues from A-Z. Our emphasis is and always will be client focused, which means we are constantly in pursuit in providing a efficient and fast property management services where we can empower our owners with what we call Smart Property Management.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

In order for our Swooper property consultant to give you a compressive Comparative Market Analysis for your property we would need the following details :  - Owner Name - Property Details  - Leasing and or Property Management services required

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our Management fees are perhaps the most competitive in the market. We also will give 3 months of FREE management to all One Flare Customers. When it comes to maintenance we always provide 3 quotes and work with the landlord so we can provide the most appropriate tradesman for the landlord.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

3 MONTHS OF FREE MANAGEMENT

Question 11

What makes your pricing competitive?

Accepted Answer

OUR FEES COVER THE FOLLOWING - Landlord Portal Access  -24/7 Access to your dedicated property manager  - Digital wallet  - compressive Inspection reporting  - All access repairs and maintenance  - Access to more than 80 tradesman in the area  - NCAT/Tribunal   - Comprehensive Monthly and End of financial year reporting

Question 12

How do you normally charge for your service?

Accepted Answer

Management fees range from 3.9% (Inc GST) Leasing: 1 weeks Letting Fee

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in residential property management in the Sydney Region.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our property managers are fully licensed real estate agents with good knowledge of the legislation in NSW.   Our team of leasing officers, property managers and accounts have a combined experience of over 50 years in real estate property management.   Our agency is both members of REINSW and EAC who provide us support and training required so we can get the best results for our clients.

Swooper Realestate

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