Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured including; public liability, professional indemnity and workers compensation. Our proven ability and reputation is our guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Initially (age 15) I was interested in Architecture however when I learnt that there was a university degree that dealt with living plants that would grow and improve over time I was convinced it was the right profession.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The client who gave us a hard and soft landscape budget of $190k and we were able to adjust the tendered price of $260k to finish the project for $180k. We knew cost was critical and exceeded the expectation.

Question 4

What do you like most about your job?

Accepted Answer

We enjoy working with good people who understand the long term value of quality and who enjoy the amazing experience of building something authentic.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you trustworthy, do you have my interests at the top of your list when you look at me as a potential client.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the difference between a Landscape Designer and a Landscape Architect.  Answer: If your project involves Civil, Hydraulic, Coastal Engineers or Architects & Planners then they all have a big impact on your outdoor space. Landscape Architects are trained in these areas at university.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our proven track record and transparent record dating back +20 years. we can provide references of trusted clients who love our pro-active approach.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Its a wise decision to use use a trusted landscape architect who will listen and deliver. You can depend on our small and agile team because our reputation is everything. An agile team of senior designers with complex approvals and delivery expertise.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Define Roles, responsibilities and expectations for your design team. Assign time frames and budgets to both the building and the outdoor spaces. Your time constraints and a regular time set aside to approve progress.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Create Photo Folders in Pintrest and Houzz to share with the design team. - Identify existing Plants for possible reuse. - Take photos of plants that you like.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Complementary one hour meeting to discuss your development application on Sydeny's Northern Beaches (within 5km of Mona Vale - Warriewood)

Question 12

What makes your pricing competitive?

Accepted Answer

We value the long term maintenance costs as well as the cost of having to reissue and resubmit plans to council. We do it right the first time.

Question 13

How do you normally charge for your service?

Accepted Answer

We are flexible with our contract types. We provide you with a formal Fee Proposal (typically 3 pages). a/ we find most clients like a fixed scope of works with a fixed lump sum. b/ fixed scope of work with hourly rates and a forward estimate on time to complete.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

- Council Approvals - Tree Assessment + Arboricultural Reports - Waterfront Homes - Steep Sites + Structural Landscapes - Contemporary Planting Styles

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

You will be impressed with our approachable people who live, work and play on the Northern Beaches. Sym. Studio is a contemporary voice for landscape design - a proven track record with the Australian Institute of Landscape Architects.

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