Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have public and products Liability to cover our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Through school - work experience and led into an Apprenticeship.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All I can say is "Fantastic, fast and friendly service"!!! Tony helped me out when the hot water system on my rental property died... Tony squeezed me in to his already busy schedule on really short notice.. He supplied the hot water system, organised the electrician and fitted the unit within a day's notice!! Thanks so much Tony!! I really appreciate everything that you've done for me!!! by Sharon Millward on 24/09/2014 (post displayed on our Facebook page)

Question 4

What do you like most about your job?

Accepted Answer

After being in the plumbing industry for 33 years, I love my work, I love seeing the finished result and always love making customers happy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Call us and describe to us the problem your having and if needed we will give you a number of a profession that will help you if we can't assist.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Depends on the plumbing problem, best thing a customer can do if they have a problem is call me to discuss it!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

"I'm old school" I bring an additional quality that makes me the best person for the job. My passion for excellence. I am passionate and committed to getting the job done right !!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are Honest, Reliable and Friendly who always aim to please our Customers.  Our Motto is: "We treat people exactly the way we like to be treated"

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would liaise with the Customer to get all the details we need to quote on the job. Sometimes we need additional items such as plans from the Local Council and also site inspection.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We treat Customers how we like to he treated, with respect and honesty! We love to keep our customers for life!

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is very reasonable.

Question 12

How do you normally charge for your service?

Accepted Answer

Hourly rate we charge, but if the job is a larger job than we will quote on it for you.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects of Plumbing and Drainage. *Hot Water Systems *Bathrooms *Extensions *Plumbing and Drainage * Renovations *Taps *Toilets *Septic Trenches *Installation of H.S.T.P

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

33 years experience in Plumbing and Drainage!

T.M. McFarlane Plumbing Services Pty Ltd

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