Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we have 5 million dollars of insures, and also a member of work safe. we also offer a 10 year guarantee, So you can rest a shore you've got the right guys for the job

Question 2

How did you decide to get into your line of work?

Accepted Answer

My Dad is still working with me most days, his brother also use to be a roof tiler, and there uncle was a roof tiler. I think working on peoples roofs most be in our blood haha

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not really a favourite but, We are always coming across people that have been take advantage of, people are always getting sucked in by conman, that say they can make your roof look like new but in actual fact they just take there money and make there roof worst off. Then they get us in to fix everything up

Question 4

What do you like most about your job?

Accepted Answer

meeting new and wonderful people each and every day. Nothing like a happy costumer coming out at the end of the day with a beer just to say thank you for working so hard and honest

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the guy quoting you the guy that's doing the job. there's no such thing as the right question, it takes a lot of little question to build a picture of who your about to hire, and even just the over feel of the person, would you trust them to walk your dog

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I see those sign that say $1600 why are you so much more. Because they are the conman going around wrecking peoples roofs to the stag they can never be fixed again. Do not go with them, your better off just burning your money in a fire Then we also get asked why are we so cheap, because unlike roof seal and the other big companys we don't have sales man or flash tv adds

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we've been doing this kind of work for while over 40 years now with a combined 85 years between the 3 of us. If we cant fix it, or deliver you the best finish money can buy I'll go heeee

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we know what were doing, and get the job done right the first time, we are full insured. Always on time, and always try our best to deal with any roofing/guttering problem you might have

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Your name? your address? you phone number? with or not its 1 or 2 stories high? What kind of works you need done? how quickly you need in done? and when best can we arrange a time to come take a look?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

keep maintenance up to your roof, don't just let it fall apart and have leaks everywhere before you call us. be pro active, not just re active. have us clean your gutters once a year every year with a free roof inspection

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

free gutter clean with any full roof restoration, free quotes, and we are always happy to offer a pensioner discount, If you go for a full roof resto and new gutters, fascia cover and down pipes we will always try hard work out a great price

Question 12

What makes your pricing competitive?

Accepted Answer

we are just a small family team of 3 John, Dean, and Tony. so you can rest ashore your not paying for fancy salesman, All you'll every be paying for is the best job done from fully qualified tradesman

Question 13

How do you normally charge for your service?

Accepted Answer

by the metre, how step the roof is, how many ridge caps, how many valley irons, how high the roof is, what kind of roof tile, how hard the guttering is going to be to get off,

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise of roofing roof restoration, cleaning, painting, rebeding, repointing, clean gutters,  roof repairs, we fix just about all roofing problems, roof tiles, tin roofs, gutter replacement, fascia cover or replacement, timber gables turned into tin under soaker,

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 40 years experience installing new roofs,fixing people hard to find leaks,  and restoring old roofs back to new,  fully qualified roof tiler, and fully licenced plumber,

Taylor & Son Roofing

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