Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes TeamKleen has $10m insurance cover and guarantee the work is performed to the clients' standard. If there is a gap between expectations and outcome, TeamKleen will close the gap and fix any issues.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We see a demand for high quality, cleaning service and customers are keen to avoid harmful cleaning products and volatile organic compounds (nasty fumes)

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Maintaining a contract for 14 years is quite an accomplishment in this day and age and we are thrilled to have the same employees stay with us for that long too. We set up systems to ensure our employees are safe at work and have not had a WorkSafe claim lodged by team members in the entire time.

Question 4

What do you like most about your job?

Accepted Answer

We are pleased to know that our customers are so happy with our work that our contracts are renewed and that we are referred on to other customers

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is your industry experience? How can I know that you will deliver a service that lives up to our expectations?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much per hour for your services. That depends on the type of work required. Do you work with eco-friendly cleaning products. Yes we do, it is of paramount importance to us that we protect our team members and do not leave an harmful residues for the client's staff

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our long standing contract of 14 years with the global leader in their industry means the standard is consistently being delivered

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

TeamKleen have had the cleaning contract at a global leading company for 14 years. The area that is cleaned is a state of the art function centre, corporate cafe, medical centre and reception area.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Site inspection with in-depth knowledge of the standard of cleaning required. How many team members iwll be required to perform the service.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1: Remove all loose debris and rubbish from the work area. Tip 2: Ensure that access to the work area is clear and safe. Tip 3; Outside work such as glass or pressure cleaning - remove tree branches/foliage from the work area

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would offer 5% discount on the invoiced amount for Oneflare customers who pay within 2 weeks of the invoice date

Question 12

What makes your pricing competitive?

Accepted Answer

We offer a high quality service, but the pricing is very competitive. Our excellent team members work efficiently and are dedicated to their work. We pull together as a team which allows us to offer lean pricing

Question 13

How do you normally charge for your service?

Accepted Answer

After completion of work required, we normally create invoices with terms 30 days payment. Sent via our Xero Accounting package

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our team members work with industrial strength eco-friendly cleaning products and the work standard is first class as for areas the public can see

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Combined 35 years performing all aspects of commercial cleaning experience including under roof factory cleans, pressure cleans, deep cleaning commercial kitchen, function room bump in bump out, glass cleaning.

Teamkleen Pty Ltd

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