Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured arboriculture business and take safety and professionalism very seriously. We stand behind the quality of our work and always aim to complete every job to a high standard. Customer satisfaction is extremely important to us, and we are happy to address any concerns to ensure the job is completed properly and safely.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their vaccination status. We respect our customers’ privacy and focus on delivering professional tree services safely and efficiently.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow general hygiene and safety practices when working on site. This includes maintaining appropriate distance when possible and ensuring our team works in a safe and responsible manner around customers and their property.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Arboriculture is a trade that combines practical outdoor work with knowledge about trees and landscapes. I developed an interest in tree work and land management early on and pursued formal qualifications in arboriculture. It’s a rewarding industry because every job is different and you get to help maintain the health and safety of trees and properties.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of the most rewarding parts of the job is helping customers after storms when trees have fallen or become dangerous. Being able to quickly and safely remove a hazardous tree and make a property safe again gives people peace of mind, which is always appreciated.

Question 6

What do you like most about your job?

Accepted Answer

I enjoy working outdoors and solving practical problems for customers. Tree work requires skill, planning, and the right equipment, and it’s satisfying to complete a job safely while improving the look and safety of a property.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask about:  Insurance and safety procedures  Experience and qualifications  Equipment used for the job  How debris and cleanup will be handled  Whether the work will be completed safely and in accordance with regulations  These questions help ensure the contractor is qualified and reliable.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask:  How much will it cost? Pricing depends on tree size, access, risk level, and the amount of cleanup required.  Will the area be cleaned afterwards? Yes, we make sure the site is left tidy and all debris is managed appropriately.  Is the tree dangerous? We assess the condition of the tree and provide honest advice on whether it should be pruned, maintained, or removed.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We focus on reliability, clear communication, and doing the job properly the first time. Our experience in arboriculture, combined with the right equipment and safety practices, ensures that work is completed efficiently and safely.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We combine professional arboriculture knowledge with practical experience in tree removal, pruning, and vegetation management. We aim to provide fair pricing, reliable service, and quality workmanship while prioritising safety.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote we usually need to know:  The size and species of the tree  Access to the site (machinery access or tight spaces)  Whether the tree is near structures, fences, or powerlines  Whether the customer wants removal, pruning, or stump grinding  Whether green waste removal is required  Photos are often helpful for initial estimates.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide clear photos of the tree and access points so we can quote accurately and avoid surprises.  Ensure easy access to the work area by moving vehicles or obstacles beforehand.  Consider keeping mulch or firewood from the tree instead of paying for full removal of all materials.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are always happy to provide competitive quotes for Oneflare customers and aim to offer fair pricing and reliable service for all jobs.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is based on efficient work methods, the right equipment, and experience in the industry. This allows us to complete jobs safely and efficiently while still offering competitive rates.

Question 15

How do you normally charge for your service?

Accepted Answer

Most jobs are quoted per project after assessing the tree size, difficulty, and access conditions. For larger or ongoing work, we may also offer day rates or hourly rates depending on the project.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in:  Tree removal  Tree pruning and maintenance  Vegetation management  Stump grinding and site clearing  We aim to provide safe and efficient solutions for both residential and commercial clients.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I hold Certificate V in Arboriculture and Certificate III in Landscape Construction, along with additional licenses including EWP (Elevated Work Platform) and truck licensing. With years of hands-on experience in the industry, we have the knowledge and equipment required to complete tree work safely and professionally.

Thomas Arboriculture

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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