Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. There a free service periods for different pests and areas treated. So if you still have an issue another treatment will be carried out to sort it out.

Question 2

What do you like most about your job?

Accepted Answer

Variety in work, location and difficulty. Working for myself while helping others out at a reasonable price is quite rewarding.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What do you treat? How much? What do I get for that? Will you return if there is an issue?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How to solve a problem without chemicals, we can discuss physical methods.  Why are you so cheap? I don't need to make a million and bleed you dry, overheads are not that much.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

No fast talking, no forceful selling, the whole truth and advice that suits your problem. Beware, many Pest Control Operators are salesmen.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Over ten years experience in the industry. Cheaper than most others in Townsville. Will beat any other reasonable quote for termite work.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of property, for example, the number of bedrooms and number of storeys. The type of pest you want treated.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clear premises of animals, children or excess clutter on floors. Quick clean of interior. Mention any specific problems you may have.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Bond Return spray the cheapest in town. $100 (get a better price and I can beat it)  If you have a reasonable quote for a termite barrier by another company I can beat it buy hundreds of dollars.

Question 10

What makes your pricing competitive?

Accepted Answer

Knowledge of competitors prices and overheads. I can beat those big companies who complacently rip you off. No cartel or price fixing here.

Question 11

How do you normally charge for your service?

Accepted Answer

General Pest Treatments are at set prices. Termite barriers by quotation based on perimeter of house and amount of concrete.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All forms of Pest Control. But with thousands of hours in termite treatment and experience in identifying attack Termites are our speciality.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 10 years experience in the industry in Townsville. Experience with all types of pest control. Deep knowledge of termite attack and treatment. Fully licensed, with complementary tickets in confined space, working at heights, blue card, white card and police check.

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