Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are covered up to twenty million dollars in liability insurance, and have provided a certificate of currency for your perusal. All work is one hundred percent guaranteed, we will not accept payment until you are satisfied the job has been completed as agreed per quote.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love nature. I love trees. I love the outdoors. It just made sense! We as a business and crew get immense pleasure from providing immense customer satisfaction!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Hugh from Tree Ninja is a highly skilled professional who went out of his way to explain the best course of action in maintaining my Ficus. The work was expertly coordinated by Hugh, Tommy and Trev who were professional and friendly. The end result was excellent! They left my premises immaculate.

Question 4

What do you like most about your job?

Accepted Answer

Working with trees, being outside. Providing customer satisfaction and doing everything we can to positively benefit the world we live in!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? Can you provide a certificate of currency? Do you pay work cover? Do you pay tax? Are you qualified? Do you remove all waste? Do you have systems in place to protect my trees when pruning? Can you provide SWMS (Safe Work Method Statements) or JSA's (Job Safety Analysis).

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you insured? Yes, we can provide a certificate of currency.  Do you provide pensioner discount? Yes.  Is that something you do? Yes, we provide all aspects of tree services. No job is to big or to small.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We guarantee to deliver quotes on time, on time, every time, and will commence work as and when stated per quote. Our ever increasing list of referrals from satisfied customers gives you peace of mind.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Prompt, professional, reliable and friendly service backed by $20mil liability insurance and 20 years experience!  You won't get better service!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need the name and contact details, email address, physical address, job address, description of required work, convenient time for us to sight the job to provide the quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Please provide clear access to the workspace. 2. If possible, mow lawns and pick up at pet waste. 3. If possible cover pools and or ponds.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We promise to provide a competitive quote first time every time. If any suitably qualified, insured company wants to beat our price we'll beat theirs! GUARANTEED!

Question 12

What makes your pricing competitive?

Accepted Answer

Twenty years of experience, combined with fully qualified, professional crew and the latest, specialist machinery mean the most efficient operating systems are in place to give you the best value for money.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a firm quote emailed directly to you on the same day, with clear instruction on the work to be done, how much it will cost, and simple payment options.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tree Ninja are experienced experts in all aspects of tree work, but we do specialise in the pruning and removal of trees in tight access areas, where climbing, roping and rigging are required.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20 years experience Qualified arborist  Passionate about our service Tree Ninja are dedicated to customer excellence. We pride ourselves in delivering an outstanding customer experience.

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