Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, We are fully Insured with 20 Million Public Liability and 2 Million Professional Indemnity. All work is guaranteed to be completed to all relevant Australian Standards.

Question 2

What do you like most about your job?

Accepted Answer

Working outdoors and keeping fit and healthy. The constant learning involved about all things trees. Offering great service to friendly people.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the tradesmen in question Certified and Insured? Do they have a good reputation or are they known for poor service? Are they involved with industry associations such as Arboriculture Australia.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you quote without seeing the job? No, due to the amount of variables associated with tree work it is hard to offer a quotation without an onsite inspection. Luckily we offer free quotes.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on being professionals. We conduct our business with good values. If we say we will do something, we do it.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The Tree: Size, health and structural integrity, type of works. Access Routes: Machinery Access  Surrounding area: Is your tree above a house, shed or carport?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure all objects in and around your tree are moved outside the works area. 2. Ensure yourself, children and pets remain at a safe distance from works being performed. 3. Ensure all access pathways are clear and gates unlocked.

Question 8

How do you normally charge for your service?

Accepted Answer

Most jobs are inspected during a consultation with the client and then a quote is submitted to the client for review.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all things Trees. Quality not Quantity. Trees are living organisms and need to be treated with care and respect.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are always looking for ways to further our education and stay on the cutting edge of developments around the art and science of trees. We have completed the following:  Certificates II & III in Arboriculture Certificates III & IV in Horticulture Currently Completing Diploma Arboriculture

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