Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have Liability Insurance cover for over $5,000,000 of damage. Our Arborists always ensure they provide safe work, however, in case of damage you are covered. We would hate for you to return to a damaged property. We also always ensure that the work completed is satisfactory to you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Nathan was driving in a middle of a storm when he passed a property where qualified Arborists removed a fallen tree safely. At that point he knew he found his passion. He rang that company and despite not having a position he was offered a trial and started his apprenticeship through them.

Question 3

What do you like most about your job?

Accepted Answer

Nathan, our lead Arborist loves a challenge. Every project comes with different challenges and tasks he thrives on. At the end, he loves to see your satisfied look on your face once the project is completed.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. How much experience do you have with the type of job you have quoted me for? 2. Are you a qualified Arborist? 3. Can you send me a detailed quote before attending the project? 4. If unsure about the quote clarify the details.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

My neighbours tree is overhanging my property. I am allowed to prune it?  Yes, you are allowed to prune it to you property's boundary line.  We do however recommend to speak to your neighbour about it. Chances are, they were thinking about getting the tree trimmed too. This can safe time and money.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

TREEWORX's main Arborist Nathan has undergone over a decade of experience to carry over to his own company. He is detail orientated and thrives to achieve your satisfaction for the project. He trained in Victoria, Australia and has been taught unique and safe techniques to remove trees.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We love to give our customers a pleasant and smooth experience by listening to what you want. We believe the sky is the limit when it comes to tree services of any kind. We will always leave the yard presentable after completing your project. TREEWORX is excited to hear from you soon. Thank you

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. address 2. email 3. phone number 4. time and date suitable for quote 5. If the tree is bordering a another property please ensure the owner is aware of your project. 6. Inform the Arborist of any potential hazards on the property such as dogs, fencing, construction etc. (before the visit).

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Get advice from a qualified Arborists. 2. When starting a project ensure to complete it , as it may be more expensive in the long run. 3. Ensure you are feeling confident the person quoting is able to provide the service you want.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you are a pensioner we would like to offer you a 10% discount on your quote. We may ask you for your pensioner card.

Question 11

What makes your pricing competitive?

Accepted Answer

We believe in fair pricing for any project. TREEWORX will only use equipment necessary for the project. This will keep the cost at bay in comparison to some other competitors. Let us know if you have a maximum budget. This will help us tailor your quote to your needs.

Question 12

How do you normally charge for your service?

Accepted Answer

Usually, we will get in touch with you to provide, though an onsite assessment, a written quote as soon as you wish. The time and date will be determined by your availability. Prices start from $140. We also provide the option of a day rate when suitable for $2700/8hrs.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Nathan has become very familiar in removing highly dangerous trees. These days he has converts this skill to being able to remove large trees in confined spaces.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Nathan, the owner, is a qualified Arborist and has been climbing tree's for over 15 years. He is passionate about safe and rapid removal of all types of trees. No matter the size. Nathan trained in Victoria under a highly qualified team which taught him unique climbing techniques.

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