Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We area fully Insured and Accredited, as a Family Business - we always stand by the quality of our service.

Question 2

What do you like most about your job?

Accepted Answer

I enjoy solving problems. This job is challenging in that sense, it involves chemistry, biology and a big focus on environmental sciences. Also solving problems for people in way that is safe and effective  is very rewarding.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

The basics: How long have you been doing this? Are you Licensed, Accredited and Insured? What guarantee do you give with this job?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you use "natural" products? Natural is a broad term used by marketers... arsenic, asbestos, cyanide...all natural products. We try our hardest to use natural products, but often they are unsafe. We do use the safest, most target specific, natural and up-to-date products available.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are local, and we are a family business. As part of the community we want to contribute, not just make profit.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of pests you have or are worried about and the size of the building or area to be treated.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Pests cannot survive without food and water. If you can eliminate these, you will reduce the problem. 2. Avoid bug sprays from the supermarket, use a vacuum cleaner, its safer and cheaper! 3. Getting regular Termite Inspections is ALWAYS cheaper than replacing a building or part of it.

Question 8

What makes your pricing competitive?

Accepted Answer

We are service focused - not product focused - so we can supply any product, but only what suits YOUR needs. We keep our prices low by keeping a good relationship across a wide range of suppliers, and running a basic family business.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have worked in Specialized Termite Management for over 10 years up and down the East Coast, including Commercial Timber Pest Management.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The Locally Owned and Operated Family Business. With over 10 Years experience in all forms of Pest Management. We are available 24 hours 7 days a week.

Tweed Valley Pest Management

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