Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and all work is fully guaranteed, all our work is finished to a extremely high standard.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am a second generation tiler, my father was a tiler for 50 years who just retired a few years ago.

Question 3

What do you like most about your job?

Accepted Answer

I like creating tiling master pieces, or work's of art. Nothing better than to stand back with pride once the job is complete and see the smile of satisfaction on our client's face.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

There is no stupid question, we are happy to answer all questions, queries or concerns a client may ask about as we want all our client's to feel confident they have made the right decision in choosing us.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride our selves on always being reliable and trustworthy with our clients, this is why we have many repeat clients who coming back to us and refer us to there friends also. We treat all clients with the same level of respect as we expect from any one who we might do business with.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Jason has 20 years tiling experience and all our work is finished to a very high standard, we are extremely reliable and always leave your job site clean and tidy. We understand the key to a great job is listening to our clients needs and understanding there end goal & vision.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know what the type of work is, ie floor tiling or bathroom work? Is it a new house or renovation job? The amount of m2 in the job?, what size tiles you are using? are they rectified tiles or ceramic tiles? what suburb is the job? when is the job ready to start?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure you have all tiles and materials on site prior to our arrival unless arranged otherwise. Have your site area in a clean and tidy manner before we arrive. Provide a bin or area for us to neatly put away all our tile wastage and general rubbish.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes we will give Oneflare customers a 10% discount on our services if there job comes to a total above $1000.

Question 10

What makes your pricing competitive?

Accepted Answer

We are always fair and reasonable with our pricing, but our quality of workmanship speaks for its self. All jobs are inspected by Jason with the owner on day of completion before payment is required.

Question 11

How do you normally charge for your service?

Accepted Answer

When quoting on large floor area's we charge per m2 and for wet area bathroom work it is a all up price factoring in all preparation work required.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The Urban tiling & design team specialize in Polished porcelain rectified tiles, Marble, granite, ceramics and all forms of tiles and tiling.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Jason is a qualified tiling tradesman, he has over 20 years experience involving all aspects of tiling ranging from New homes, builders work, high end luxury custom design homes, luxury penthouse apartments, commercial work, high rise units, all forms of bathroom renovation work & large floors.

Urban Tiling & Design

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