Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Marine covered and public liability and we guarantee our work to the most care and efficiency that is required.

Question 2

How did you decide to get into your line of work?

Accepted Answer

due people needing more Help with less to spend. Not a normal business in persay as we like to keep you Happy always and if we cant then so be. As long as we give it a fair go to do so.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favorite cutomer story, is that all my customers whom are happier after our work is my favorites.:)

Question 4

What do you like most about your job?

Accepted Answer

The people and the Journey  of travel from place to Place. New areas new faces New Friends that were once customers

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What the customer needs and how many items  and what is the job consist of, stairs  levels , escalators lift etc

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you do more cheaper? Depends on the job in hand. How long have you been doing this job? since 1998 Do you wrap things up? All things that need wrapping up we blanket them. and tie them down.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Im not sure of being Most reliable,One of the Reliable is more correct wording for this question.. For it  all depends on the day and traffic conditions and weather. Most of all God Willing .. We can only do what we can to the best we can and then every thing else is up to Gods Will and the conditions of the day and circumstances for the Job in Hand.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a business that really cares for our customers needs and requirements. We transport for big business like Domain and Nick Scali, Proud Furniture so we are Professional in our fields with the names we transport for. Victoria Melbourne East and West areas we deliver from Sydney. Gold Coast and up to Brisbane we Deliver all interstate  to these areas we send our Trucks back and forth 2 times a week. Sydney suburban areas and CBD we do Daily as long as bookings were done prior. Our Charges are reasonable yet our jobs are efficient and you can Rely on us for once a job is taken up we will see to it that it will be done. We have Charity support where if we can we will support the Charity organizations or persons as best we can. We also have a shop front for Furniture for people who cant afford much yet need things for there normal household items , Second hand or New items can be found at lower then low prices..   We are located in the western suburbs of Sydney, Minchinbury. God Bless Less Stress is our Motto so no stress to us and our employees and No stress to our existing Customers and our Potential new Customers. Family owned and Family like Run Business.Reasonable rates and Great Smiles all round the day. Have a great Day God Bless Everyone.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typical information needed are  How many if any steps or levels of steps?  Entry if different form usual straight forward entry, if it has a wall or goes in to a tight corridor. Back entry of house or unit if applicable?  Balcony or veranda access available? and last thing has all measurements of entries been checked that items may fit properly  or not ...

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Pre pack items and undo what screws  and dissemble what needs to be done prior that will make it more efficient and quick so there is no time to waist and spend extra expense that doesn't need to be done undoing these things.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Great service and just real Care taken .. We strive to please and make your work easy for you with less stress and mutual respect for jobs in hand.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive due to professionalism and standard pricing rates per klm or cubic meter or weight  standards. We will match any professional companies if they are cheaper ,for we are flexible according to our customers needs only.. Our Overheads aren't much so you wont be paying for whats not necessary to pay for .

Question 13

How do you normally charge for your service?

Accepted Answer

Our charges pend on areas of distance and time frames per Hourly  and or Weight and Cubic Meters.. All depends on the case by case job that is in need to be done. No minimal hour fees per hour standard, interstate is Cubic meter and if heavy load by weight also.Payment/Cash on the Day or job Booking bank to bank transfers accepted.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Removals and pick and Delivery services is our Specialty, Interstate transport and Storage is the new side that has been and continues to grow since last year 2011 with Unity of Family Members with in the industry getting together to give more practical yet efficient service to all customers in general. Store to store and stock Transfers always welcome.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Reliability and  most of our training takes us 3 years before we call our selves Professionals through NSW State Training Services whom provide us with there Training on the job site warehouse facilities. And of course Hands on experience Daily for the past years since 1998 when the business was began with one man band and now employing over 12 in Sydney and 22 personal in Qld with more to come on board in Vic soon. No business gets to this level by not being skilled at there work and continue to Grow with out any skills . So our Work will speak for it self , just give us the fair go and see for your selves.

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