Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have full transit insurance and accidental damage insurance. As well as public liability and all of our vehicles are comprehensively insured ......

Question 2

How did you decide to get into your line of work?

Accepted Answer

There's no money in farming and I know trucks and hard work....,, I guess it was just a matter of time lol

Question 3

What do you like most about your job?

Accepted Answer

It's hard work and I enjoy the many people from all different walks of life. I can say this profession does have us meet many different people.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Can you forward me your insurance certificate of currency.   If you request this your professional should be happy to do so, then please read the fine print

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: I have heavy furniture is that a problem A: I know this is a heavy job but I'm from a farming background and all I know is trucks and hard wok

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being a small company we have to give the best service we can as reputation is everything. So we go the extra step to ensure excellent service

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

big enough to handle the job small enough to care. We believe nothing is a problem and have an attitude of everything is "easy as"

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms as it depends on the size of the truck we send. Any heavy items such as pianos or pool tables. I also like to know of any difficult stairs.... It doesn't affect the price it's just good to know such things

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

In our industry it's hard to save money before hand.... Although looking on places like Facebook for used moving boxes helps. Another tip be ready to move on the day packing boxes on the move days can slow things down.....

Question 10

What makes your pricing competitive?

Accepted Answer

We offer a fair days work for a fair days pay..... We're competitive inside of the industry with an honest pricing policy

Question 11

How do you normally charge for your service?

Accepted Answer

we generally work on hourly rates and sometimes we offer competitive fixed prices on larger jobs. that ay you can budget for your move

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Full move out service Pack Move Bond clean Unpack This is the full monty of moving where we organise everything, you don't need to lift a finger

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've been in the furniture removals industry for the last 12 or so years, I've worked for the biggest companies down to the smallest. I've learned many different ways to secure and pack trucks each time honing my skills to improve the use of space and minimise wear and tear against your belongings.

Valley Removals

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