Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, We carry full professional indemnity insurance, are members of Queensland Legal Society and ASIC Registered Agents.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It's so long ago, I dont remember.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Client confidentiality prevents it, sorry!

Question 4

What do you like most about your job?

Accepted Answer

Helping people

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Clients with specific legal needs should not go to a "General Practitioner" (GP) A  GP can easily be identified because they do everything, they do not specialize in any one field like we do. You can tell a GP from their letterhead or advertising as they will do everything from Wills to Conveyancing. We don't- we specialise in our fields of expertise and do not take work out of those are's of practice.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

That all depends on the type of matter that is of concern to them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our requirement to meet all requirements laid down by the Queensland Law Society and the Legal Services Commsiion.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

To receive fast, targeted relief from stress, high bills and bad service!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We ascertain this information at the initial interview, but we do not quote as there are too many variabals.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Free one hour consultation with a male of female lawyer. 2. We come to the clients office or home to discuss the matter. 3. We only charge by time billing and we do not charge for telephone calls and emails.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% reduction in legal fees.

Question 12

What makes your pricing competitive?

Accepted Answer

Our unique ability to target the problem, write a plan of action to get the result our clients want and instigate it. This saves clients time and money and resolves their probles quickly and cost effectively.

Question 13

How do you normally charge for your service?

Accepted Answer

We negotiate the best payment scheme for our clients. In some cases we will take work on a no win no fee basis, or we can work out a payment (instalment) plan over time.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, Civil and Commercial Litigation, Insolvency for Individuals and Corporations, BCIPA and Sub Contratct Charges Act Matters as well as negotiated settlements ADR and all contract and commercial law.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 25 years experience in commercial and civil litigation and insolvency as well as having practised in BCIPA and Sub Contract Charges Act matters since the legislation became law.

Vanguard Legal

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