Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured with Professional Indemnity Insurance and we do guarantee our work quality and accuracy to these limits.  We also will not charge for correcting any errors on our part.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Born into it!  As our family has owned businesses, we always had a role to play in their financial management and administration.  This has led us to becoming qualified as accountants through our studies.  We have worked both in Australia and the United States for many years also.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have a client who came to us in dire circumstances and we have worked closely with them to move their business to being well financed and soon to become a listed public company.  Another client has been able to reduce their accounting costs by over 50% due to our efficient and attentive services.

Question 4

What do you like most about your job?

Accepted Answer

We enjoy working with a wide range of clients from diverse backgrounds.  It is always a pleasure to meet new people and be able to support their business to ensure they are meeting their legal obligations.  Often we find clients who have found themselves with challenges that we can help to solve!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have experience with the specific industry or business type?  Can you complete this work within a specific time period (if needed)?  What will the approximate cost for the job be?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What can I claim?  Generally this is specific to the expense and we can provide answers to this. How much can I get back?  This depends on your income and amount of tax already paid.  We calculate. Can we provide reports? Yes we prepare complete financial statements and tax returns.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been operating as Vestnet since 2000 and previously as another firm.  Our accountants are qualified and certified at a high level and also serve as officials on public organisations.  Several of our clients are also accounting firms that trust and depend on our skills and reliable services.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Personal service.  We are a small home-based business and we understand our clients in this market.  We also have larger clients with turnovers above $20 million; we can cater to a wide range of needs.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type business and what information you will provide us with (i.e. computer system used or written records and have receipts been added into categories); which year is the work for; do you have previous years reports and tax returns available; have you reconciled bank account transactions.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide summaries of all financial information. 2. Using computerised accounting software such as MYOB, Xero and Saasu. 3. Provide copies of previous years reports and returns.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

FREE Consultations.  No charge to discuss your needs and we will provide some guidance and recommendations on how you should manage specific issues.

Question 12

What makes your pricing competitive?

Accepted Answer

As we do not operate from leased offices, we have significantly lower operational costs and pass this advantage to our clients.  Typically this may mean our fees are up to 30% lower however we are still fairly comparable in fees for individuals tax returns which start at around $90.

Question 13

How do you normally charge for your service?

Accepted Answer

Typically by hour for larger projects but can provide some fixed rate quotes when provided with a suitable amount of information about the project.  Clients are encouraged to compile their own data so receipts are added into totals per category of expense, ie. Bank Fees, Insurance, Supplies, etc.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We provide small to medium size business accounting, taxation and advisory services.  Our clients vary from individuals to companies and partnerships and also include family and unit trusts.  Also specialise in SMSF Audits and fund reporting.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

CPA Australia and Institute of Public Accountants memberships also with accounting degrees, tax agent registration and SMSF (Self Managed Superannuation Fund) Auditor registration & more.  Over 50 years combined experience in accounting, business management, advisory services and taxation.

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