Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured, that is also a requirement of holding our 'electrical contractor's licence'.  Yes, we fully guarantee our work. We plan to be in business for the long term. If the unexpected happens, we will fix it, with a smile, it's that simple!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Always fascinated with power and what it could do, starting as a school kid playing with old batteries etc.  Started work experience, than paid weekend work with a contractor, who quickly produced apprenticeship papers for me to sign!! Never looked back - still thoroughly enjoy my work!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Many, many stories. However, what always amazes me is the warmth of people who have a particular challenge in life, yet still soldier on. They just love to be treated well and show great appreciation when you offer them genuine care. Love the great hospitality when you work late to fix urgent faults

Question 4

What do you like most about your job?

Accepted Answer

Producing quality work that gets noticed, providing a great service that everyone loves, and meeting new customers / or meeting established customers again. It's great to help people out with good solutions to their electrical needs, and also to help out when they have an electrical breakdown.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you going to listen to my requirements, or just do things how you want to? 2. Will you turn up on time and honour our booking? 3. Do you have all the tools and stock required to get the job done efficiently and neatly, or will you spend half the day scratching around or purchasing the stock?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When customers experience more serious and frustrating power faults, they often ask: 'will we need to rewire the house, or the circuit?'. Answer: 'No - probably not. Typically faults can be found and repaired, however this does take experience, efficiency and attention to detail.'

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All jobs are booked and entered in the work diary, and the diary never fails! If we have made a booking, we will keep it. If we are heading to your job, we will give you a courtesy call. Just see what our customers have to say on our testimonials, both on this site and on our website.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are committed to the highest possible level of quality and service, going the extra mile to turn a good job into an excellent one! We treat your home as our own, and provide genuine advice that is aimed at the best possible solution to your electrical requirements.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Single or multi-level home, 2. Double brick home with metal roof or tiles, or framed home?, 3. Do you have dual RCD's in the meter box already? 4. Standard flat ceilings or raked ceilings? 5. Do you have the light fittings / fans / etc already, or do we quote to supply? 6. Approx age of home?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Really plan out properly what electrical items that you need, and where. Draw a sketch of the room if required.  2. If you need LED lights call us first - we may save you money on fittings! 3. Plan renovations properly - seed advice if required regarding sequence of trades. Call us for advice.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes - I guarantee the best quality and service, coupled with a very fair price for work completed. We have a huge 'family' of customers out there - all who stay with us and remain loyal after engaging our services for the first time.

Question 12

What makes your pricing competitive?

Accepted Answer

Efficiency! If you have the correct tools and equipment, together with the required stock on hand, plus 20 years of experience, plus a motivated team with a great work ethic - jobs will get completed efficiently! No wasted time = more work completed in the day = cost savings to the customer.

Question 13

How do you normally charge for your service?

Accepted Answer

We can quote a lot of work 'over the phone', and are also happy to provide a free site inspection and quote. Depending on the job - we can either quote items on a 'cost per item' pricing structure, or on a 'time and material' arrangement.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are involved in a lot of LED lighting upgrades, switchboard upgrades, and general service work. Nothing is too big or small, if fact we complete a lot of jobs that other contractors have termed 'impossible'. If you have an electrical requirement - chances are we can sort it out for you!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a genuine caring personality, we treat all our customers with utmost respect. Your requirements are our priority. All this is backed up with over 20 years of experience in the trade, plus a well stocked vehicle that contains everything required for efficient delivery of our services.

VJ Electrical

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