Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. Wakeline Plumbing Solutions is fully insured and all work is completed by Dan Wake, a licensed plumber and gas fitter registered in South Australia (Licence No. PGE307434). Dan stands behind his work and will always return to address any concerns.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Dan has worked in the plumbing trade for over 15 years. Wakeline was started as a family business to offer something different to the large franchise operations. When you call Wakeline, you speak directly with Dan, the person who will actually show up and do the work.

Question 3

What do you like most about your job?

Accepted Answer

Finding the actual cause of a problem rather than just clearing it and hoping for the best. Using a sewer camera and hydrojet means Dan can identify what is really happening inside a drain and give customers an honest answer about what needs to be done.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask whether the person quoting the job is the same person who will do the work. Ask whether they are licensed and insured. Ask whether they will explain what they find before starting any work. At Wakeline, the answer to all three is yes.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Dan is a licensed plumber and gas fitter with over 15 years experience. He works without subcontractors, so the person you speak to on the phone is always the person who arrives at your property. Wakeline has 20 x 5-star Google reviews from local Adelaide homeowners.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Wakeline is a local family business, not a franchise or call centre. You speak directly with Dan from the first call through to completion. Dan uses professional equipment including a hydrojet and sewer camera, and will always explain what he finds and what the practical options are before any work begins.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The type of job, the suburb, and a brief description of what is happening. For blocked drains, it helps to know how long the problem has been occurring and whether it is recurring. For hot water, the type of system (gas or electric) and the symptoms. Dan is happy to discuss over the phone before committing to anything.

Question 8

What makes your pricing competitive?

Accepted Answer

Wakeline does not have the overhead of a large franchise operation. Dan works directly with customers without call centres or subcontractors, which keeps costs lean. Pricing is honest and explained clearly before work begins.

Question 9

How do you normally charge for your service?

Accepted Answer

Wakeline charges per job based on the nature and scope of the work. Dan will provide a clear price before starting. There are no hidden call-out fees or surprise charges on the invoice.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Blocked drains and hot water systems. For blocked drains, Dan uses a professional hydrojet and sewer camera to properly diagnose and clear drainage problems rather than applying temporary fixes. For hot water, Dan provides honest repair versus replacement advice before recommending anything.

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