Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have the following. Public liability insurance Full comprehensive insurance on trucks Marine transit insurance Goods in transit insurance. Quality equipment and blankets.

Question 2

What do you like most about your job?

Accepted Answer

Meeting new people every day and forming long term business relationships. Turning a stressfull process into an enjoyable experience for them.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What insurance do you have? (Don't just accept  Public liability)  References form reliable sources. How long you been in business

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At We Move All we pride ourselves on customer service. We pay our staff well because they are professional, enjoy what they do and we care. We have built our company on repeat business.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We Move All staff take pride in what they do and strive to be the best. We understand the stress involved when moving and our goal is to make it as stress free as possible. We treat your items as if they were our own.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Addresses and Access at both locations Detailed list of items - more detailed the better (not just furniture but all loose items) Details of any items that the previous delivery company or removalist had problems with last time you moved.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Pack as many loose items as you can into boxes. Boxes are much easier to move Disassemble your beds, disconnect electronic items and white goods. Remember to provide the most detailed list of items as you can. This will enable us to quote correctly and send the right size truck

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are sponsors of Griffith University Girdiron Club. Like their facebook page, mention them when you book and you will receive $20 off your total bill. This will be donated back to the club.

Question 9

What makes your pricing competitive?

Accepted Answer

We are not the cheapest nor expensive. Anyone can move furniture but We pay our staff well as they are the best at what they do and they deserve it. Just remember you get what you pay for, when moving your whole worldly possessions the cheapest rate may not end up saving you money.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge an hourly rate including and estimated time frame or alternatively we do an accurate quote. Our quotes are "capped" so will never go over price quoted. Also if we complete the job faster then quoted you will only be charged for hours worked.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in office relocations and with over 8 years working for Queenlands largest University and hospitals we are the best in moving specialist equipment from heavy machinery, medical and artwork.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our directors collectively have over 35 years experience in industry. All our staff have over 5 years experience in relocations. All drivers are currently training for cert 3 in driving operations. We have regular monthly training,sessions on goods and equipment handling including WH&S workshops.

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