Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee our work.  We make changes and adjustments that are made to last.  If a simple update to your wordpress website overrides one of our changes within a 3 month period then we will re-instate change at no charge. We want our customers to be 100% satisfied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My wife and I decided to start our own businesses.  We were unsatisfied with our existing agency and with my own experience decided to plunge into Website, SEO and SEM (inc Social Media).  These business have seen success. Now I found my true calling in doing the same for others.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer who was struggling to reach number 1 on the google places ranking.  Within a month they were always in top 3 and business has increased consierably.  Another customer went through a number of agencies to get their wordpress website fixed.  One call to web step up and 2 hrs all fixed

Question 4

What do you like most about your job?

Accepted Answer

I enjoy working with businesses to add value to their organisation whether they are large and small.  Working with customers one on one to understand their needs, adding value and improving the success of businesses is where I get my satisfaction from.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

In this highly competitive world of web design, SEO and e-commerce it's important to align yourself with a professional with hands-on experience and results.  Ask for the practical results not theoretical possibilities.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers generally want to know how quickly we can deliver and are looking for same day or same week turn around times but without sacrificing quality.  We often say Yes to these requests and timeframes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We beleive in long lasting partnerships with our customers and this is reflected in our work ethic.  Just give us a chance and you are sure to be satisfied with our results.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We deliver fast with great results.  If we don't meet your requirements then you don't pay.  We look to form long lasting business relationships so our customers come back again and again.  Give us a try and you will not regret it.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the outcome you want to achieve? What is the budget you need to keep to? How quickly do you need to achieve this? Will you possibly need more work beyond this initial effort? - planning ahead is important

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Think about what you need to succeed and look for examples online of what you would like (picture is a thousand words) 2. Don't be afraid to ask for our advice for areas you are not unsure of, often there are solutions you may not have considered. 3. Expect to see results fast!.. We deliver!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer a professional website with woocommerce capabilities for a base price of $149.  This will get you up and running to start selling products immediately.

Question 12

What makes your pricing competitive?

Accepted Answer

We have the extensive experience to provide results quickly and efficiently.  Time savings here means we can keep our pricing highly competitive while providing the same results as others.

Question 13

How do you normally charge for your service?

Accepted Answer

Once a price is agreed and work is completed an invoice will be provided that can be paid via webstepup website via our very safe and secure website via paypal or credit card. Direct Debit is also an option.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in Wordpress (including CSS), WooCommerce, SEO, SEM and Social Media.  I have used these tools in our own businesses not only have the knowledge but also the hands-on experience and proven results to back it up.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As owner, SEO expert & web developer at Web Step Up I have 19+ years in the ICT industry working in the ISP and Telecoms industry in a customer focused environment. As a software developer, technical manager and senior manager I beleive I understand what customers want, and how to deliver it to them

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