Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and registered with the building commission for our painting services. This can be seen at https://www.commerce.wa.gov.au/building-commission/find-registered-painter

Question 2

How did you decide to get into your line of work?

Accepted Answer

We enjoy being outside & running our own business. We have very high expectations of our workmanship & believe there is a small number of operators out there doing the wrong thing which we would like to change & give you piece of mind

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We did a job for a customer who had just had another company on his roof looking to restore it for them, and had to kick them off because they had created all sorts of damage to the inside ceilings all while not cleaning the roof properly. We came in and rectified this for them with no hassles or deposits taken. The clients were so happy with the job that we did over a year ago that they are still giving out our name.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the satisfaction of knowing that we have given you piece of mind in knowing that your roof is leak free and also aesthetically appealing.  The added value to your property

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you fully insured? What is your painters registration number and will this be the person applying my roof coating? Do you use contractors? Can I view some jobs you have done around my area? Do you have any reference's and referrals I can speak to or view?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you fully insured?  Yes What is your painters registration number and will this be the person applying my roof coating? PR6778 Do you use contractors? No Can I view some jobs you have done around my area? I will supply a list with the emailed quote Do you have any reference's and referrals I can speak to or view? Yes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We will give you a time frame to inspect your roof of a maximum of 1 hour. e.g. the time of your appointment would be between 7:30 & 8:30 this avoids you having to wait around all day for us to turn up. We are a family business who plans on being around for a long time to come and respect that this is a big investment and only want it done properly.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

WestOz Roof Restorations is a fully WA owned and run business. We pride ourselves on providing the best possible service with the best possible quality. We provide a full 10yr guarantee on all labour and materials.  We don’t use salesman or sub-contractors as the two partners in the business are fully qualified tradesman and registered painters, therefor you will deal with them and only them so there can be no confusion in the requirements of your roof restoration.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Once contact has been made we will organize for a day & time to come out & inspect your roof. As each roof is different it is impossible to provide a firm quote with-out doing this first.

Question 10

What makes your pricing competitive?

Accepted Answer

Because we don’t have costly overheads to pay, such as display showrooms, franchise licenses or expensive advertising campaigns, we can offer this second to none service at a very reasonable price.

Question 11

How do you normally charge for your service?

Accepted Answer

Once the roof has been inspected it is normally possible to supply you with a price before we leave the property. We then supply you with an emailed quote stating all work to be carried out. This cost is calculated by the amount of square meters of your roof, amount of roof tiles required to change, how many ridge & hip caps there are, does it require a full rebed of the caps or just partial.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Services we offer are: •Source & rectify leaks •Full roof restorations of tiled & metal including previously coated roofs  •Ridge capping repairs •Whirlybird & flue installations •Clean & painting of metal or tin roofs •Valley and flashing replacements

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully qualified tradesman and registered painters. We have experience in all areas of roofing including housing, commercial and strata bodies including roof restorations at Guildford Grammar School. Experience with colourbond and zincalume roof resprays. Experience in previously coated roofs and have established a proven process to restore these.

West Oz Roof Restorations

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