Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we guarantee our work and we have public liability insurance. However if we are required to drive your vehicle then please realise that it is your motor vehicle insurance that is the cover.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've always loved cleaning cars, from a kid I helped Dad and on it went. It's not because I cannot do anything else, I have a Diploma in Business and an advanced Diploma in Theology... I just love grooming cars!!!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

To many to share really, maybe yours will be the best one? However I remember a young newly married couple from Craigieburn that had a black sedan with swirl marks and the left over marks from bird droppings. They had already had it detailed but weren't happy. We redid the job and the smile said it all.

Question 4

What do you like most about your job?

Accepted Answer

Customer satisfaction and knowing that I've done the best job possible. When you see that smile on their face and you know that they are ecstatic, then that is the best part.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have a guarantee? Will you turn up when you say you will? What happens if I'm not satisfied? What happens if the whether changes? What happens if my schedule changes?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do you get that result?... Answer knowledge and using the worlds best products. What got you into this?... answer, love cars and I own and have had display cars that have to be right.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a strong moral and ethical position. We are systematic in our work and we want you to come back and use Western Auto Detailers again and again. Our object is to give you great service so you will want to use us again.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We back up what we say by doing what we say. Our guarantee is simple "If its not right we'll make it right." We have a passion for what we do. www.westernautodetailers.com

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of vehicle is it, example if its a car, is it a small medium or large? How old is the vehicle, what colour is it and exactly what do you want us to do? There may be times where we need to look at the vehicle before confirming a price, however our website can help you... www.westernautodetailers.com

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Where possible we use a non chemical technique in the washing of the exterior of your vehicle. Our other products are top quality and environmentally friendly. Lastly we guarantee our work.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Between November 27 and December 22 we are taking $10.00 off a Western Wash 1. For a small - Large car that reduces the price to $35.00 inc GST. Check out our website for detail... www.westernautodetailers.com

Question 12

What makes your pricing competitive?

Accepted Answer

Everyone wants a great price, yet so often the price paid does not have the desired result. We offer a more than competitive price with a guaranteed result... then it becomes a win win for all.

Question 13

How do you normally charge for your service?

Accepted Answer

We have standard prices for certain jobs, these are on our web site for you to see, we like to be transparent. Outside of those prices we can quote a job for you. If you own a company and require a regular fleet wash, then contact us direct to make an appointment. www.westernautodetailers.com

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in our results. With over fifteen years of experience in the automotive industry I've seen it all, including promise after promise not being honoured. Our results speak for themselves

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Passion in what we do and having a dealership back ground in detailing help. Using top quality products is also an advantage, yes they may cost more, but the results are worth it.

Western Auto Detailers

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