Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a business, we have always been fully insured.   All our work carries guarantees on both workmanship & on the products we supply & manufacture.

Question 2

What do you like most about your job?

Accepted Answer

The best part of our job is seeing peoples faces light up when they see the finished work. Our aim is to always add value to your home, and by utilising our services, we are sure your home's value will increase before we leave your driveway.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Where are your Artificial Lawns Made? - Australia 2. Does your Gutter Guard really work? - Yes, we custom make our Gutter Guard to suit every job. There is no effective "One size fits all" gutter guard solution.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. We turn up when we say we will. 2. Our prices don't change - Once we quote the job, the price is fixed and will not increase unexpectedly. 3. We only use the best quality products, that we know will look great and perform faultlessly for many years to come. 4. All of our work is guaranteed. 5. Our installation methods are second to none. 6. We don't expect payment until you are happy with the work we have carried out for you.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Western Home improvements uses the highest quality products available to the market in each area. In addition, we also take the utmost care in installing these products to give our customers the best possible result, that will last for years to come.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We provide a free no obligation quotation for our customers. We like to do this by visiting you at your home when it is most convenient for you. By doing this, we can show you and you partner (if you have one) some samples, as well as discussing what it is you are wanting to achieve.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you are looking for artificial lawn, you can save a considerable amount of money by doing some of the site preparation yourself. We can guide you on what is needed, and help you save $$$.

Question 8

What makes your pricing competitive?

Accepted Answer

We keep our overheads down by keeping things small. No fancy Office building & no expensive "Sales" people on Commission. You will deal directly with the owner of the business to discuss your requirements and he will provide you with your quotation.

Question 9

How do you normally charge for your service?

Accepted Answer

Upon Acceptance of our Free Quotation, we only ask for 10% deposit, with payment of the balance on the day  the work is completed.  We also have payment plans available for those who would prefer to spread out the investment you are making on your home.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been fitting Gutter Guard for many years. We now manufacture our own Gutter Guard to suit Perth's Gutters. (Yes they are different to the East Coast!)  Our Guttering work uses only the strength & quality of Bluescope Steel.  Our Artificial Lawn projects use only the highest quality Australian made lawns, with 10yrs warranty.

Western Home Improvements

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