Question 1

How did you decide to get into your line of work?

Accepted Answer

I've been working with my hands all my life so it would only come natural to assume that this line of work worked well with me.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

We had a lady ask to move an electric three seater lounge from a tiny house. Access was terrible with literal millermeters to move in. The lady didn't help much with her anxious bantering to keep the walls of the hall safe but we managed and she was so happy she offered us to stay for lunch.

Question 3

What do you like most about your job?

Accepted Answer

We thrive on feedback, there is nothing better than building a good relationship with our customers and leaving with a smile for everyone.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you the equipment required to move the item(s)?  Have you the time to manage this job? Have you the right manpower to do this job?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you remove the old "item(s)" for us? Yes, we can for a small price adding on our delivery price plus dump fee. How long do you think it will take? I'd calculate estimated time of loading, unloading and travel and give the estimate figure. I would also advise if there are any unexpected delays

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on our customer service, our work and are confident in the service we provide. We understand that each job is different, our customers may require that their information remains confidential which is a standard practice for us in the industry.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are a happy working group who aim to take away the stress of moving. With the right equipment and attitude we are keen to get you moving.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The location of pick up and drop off. The item(s) we are moving including rough size and weight. The road side access of both addresses. Other special instructions or circumstances.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have the item(s) readily available, with clear access both for the item(s) and for the team to move it.  2. Notify prior bookings of any known obstructions, access issues or hazards as it will hinder the job. 3. PLEASE advise us on unusually heavy item(s) or over sized item(s).

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Currently have a new years deal until the 14/01/17. All delivery jobs have a 10% discount. Offer finishes on the 15/1/17 or until all the bookings are filled.

Question 11

What makes your pricing competitive?

Accepted Answer

We have assessed the market and the average rate for hire and came to a very reasonable rate. We try to charge at a flat rate and can provide a payment plan method to those who meet the criteria.

Question 12

How do you normally charge for your service?

Accepted Answer

Like any service we hand the bill at the end of the job and will be expecting payment in full unless otherwise indicated. We take cash or account but will discuss that method on the day or prior to booking..

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are very familiar with furniture, white goods, air conditioning units, parcels and boxes, pallet goods, some machinery, small vehicles, fish tanks, pool tables and office equipment.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have the right tools to do the job. Trolley, Dollies, Mover's blankets, etc. we got it covered to ensure your goods arrive safely at its destination. Clocking over thousands of hours put into moving goods from local, and rural destinations.

Whitworth Transport

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